Spiro000
Newbie
Offline
Posts: 1
Batley. U.K
Gender:
|
[font=Courier]Just to let you guys out there know. I actually work got B.G in the call centre. When you get called up its generaly by someone wanting to book the anual service on the boiler Yes supprisingly enough, for those of you with a Home Care agreement; you get a service. Before you say it yes its once a year. For god sake would you people for once look at your Terms and Conditions, It says in there you get a yearly safety and maintainance inspection, and for those of you who cant figure it out, that means once a year not every 12 months, not once whenever you feel like it, once in the year of your contact i.e if your contact runs from March to March you will get a service in the time between then, any time between then depending when we have someone free to do your service.
Before you go on about 'Well get more engineers then' Think about it, its simple - If we get more engineers, we have to spend more. If we have to spend more, your agreements go up in price (and shut it you whos thinking well your gas is already over priced) this is the [b]HOME SERVICES[/b] we are talking about not the [b]TRADING. OK!![/b] If you want to pay more for more engineers then fine, we can but just reed the book we have given you feel, it makes sense it really does.
Also the appointment times, they are on [b]PAGE SIX[/b] Bottom right hand corner under[b] 'Appointment Times' 8 till 1pm (AM) 10-2 (Family Friendly) 12-6 (PM)[/b] If the problem you are having is really all that bad that your wanting to shout down the phone to us then you are going to be more than willing to take some time off work. Ok yes sometimes your boiler isn't fixed first time every time but if you think your so smart then you fix it. Our guys are so well trained that they can do alot more than you could ever do, yeah you can put a lock on a gate but could you rewire a PCB and fit a new pump in under 90 mins? didn't think so.
OK back to the people who call you, they are what are called power dial, these guys phone to book your services, you will generally hear them say "can i speak to _______ its British Gas" at this point you think we are selling you something and the phone goes dead "I'm just calling to book in your Service" how hard is that to understand, if we dont get an answer, we send a letter then we get you complaining about the appointment times not being right. Answer the phone then when we call you, Why do 1471, why not look up our number and call us back, quite simple i think, you complain to us about "oh i work full time" yeah who do you think your speaking to, we work full time thats why im answering to phone to you.
If your gonna speak to us like dirt were gonna hang up the line, would you speak to anyone else like that, if you spoke to us like you do infront of us we would hit you, what do you think gives you the right to speak to us like you do, your no-one special, go -on cancel the agreement see if we care, have you ever noticed we dont batter an eyelid when you tell us you want to cancel and kiss your feet, its because its not for us to do, if you think hollow threats are anything to go but were not gonna loose any sleep over it
So the next time you call through to us, think before you speak, you just might get someone whos happy to speak to you then[/font]
|