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SAYNOTO0870.COM › Main Forum › Call Providers › Tele2 is taken over by Talk Talk

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Tele2 is taken over by Talk Talk (Read 23,051 times)

NonGeographicalMan

Ex Member

Re: Tele2 is taken over by Talk Talk
Reply #15 - Feb 8^th, 2006 at 10:06am

bigjohn wrote on Feb 8^th, 2006 at 9:38am:

They explain things better on their site here: http://www.planet-talk.co.uk/SaverFAQs.aspx?source=saver#2

But strangely they dont list their rates for Landline to Mobile Calls.

It would be a miracle if anyone could navigate to that page or the other relevant pages from the Primus Planet Talk home page.

It is one of the most useless websites I have come across, although the www.just-dial.com website is almost as bad.

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trevord

Full Member

Offline

Posts: 248
West Sussex, UK
Gender: male

Re: Tele2 is taken over by Talk Talk
Reply #16 - Feb 8^th, 2006 at 10:27am

Quote:

bigjohn wrote on Feb 8^th, 2006 at 9:38am:

They explain things better on their site here: http://www.planet-talk.co.uk/SaverFAQs.aspx?source=saver#2

It would be a miracle if anyone could navigate to that page or the other relevant pages from the Primus Planet Talk home page.

I had actually navigated to and read that page before bigjohn mentioned it! : Grin

But it did nothing to dispell the impressions from this page
http://www.planet-talk.co.uk/SaverRates.aspx?source=saver that:

there is actually a charge of 1p for 90 min (see dropdown)
with a minimum charge of 4p per call (see footnote)

but thanks to NGM for assuring me that this is not in fact the case! Shocked

As you say, their website is awful - but I had assumed that the figures would be correct. Cry

I had wondered why you couldn't sign up online - but if they can't even get the costs right on the website, I'm sure they couldn't enable on-line sign-up!

Thanks for the help and advice, NGM & bigjohn.

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NonGeographicalMan

Ex Member

Re: Tele2 is taken over by Talk Talk
Reply #17 - Feb 8^th, 2006 at 10:35am

trevord wrote on Feb 8^th, 2006 at 10:27am:

At least you can telephone Primus and speak to a person. I don't think they can mainly sell through the website judging by how useless it is. I think they must expect most customers to telephone them to sign up.

www.just-dial.com with its now totally factually misleading website is more inexcusable when there is no one to telephone and yet a big company owns the product and should have the resources to get the website updated. Just Dial are however responding more readily and more helpfully to emails than I was expecting and no mention of the £1 charge for asking questions that they consider have already been covered on their website. Anyhow in my case my questions weren't covered by the website and instead related to missing information or wrong information on the website.

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RatAtAt Newbie Offline Posts: 8	Re: Tele2 is taken over by Talk Talk Reply #18 - Feb 13^th, 2006 at 4:19pm With Primus Saver Option 2, does the on-line call accounting system list the free calls as well as the chargeable ones please?
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NonGeographicalMan

Ex Member

Re: Tele2 is taken over by Talk Talk
Reply #19 - Feb 13^th, 2006 at 5:41pm

RatAtAt wrote on Feb 13^th, 2006 at 4:19pm:

With Primus Saver Option 2, does the on-line call accounting system list the free calls as well as the chargeable ones please?

I'm not sure about Primus but www.just-dial.com also list my free calls and the number dialled but then show the cost as 0.00 in the evening and at the weekend.

Normally speaking it seems to be only 0800 and free operator calls for which there is no record at all provided on a customer's bill

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jamesbond

Senior Member

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Posts: 301
Suffolk
Gender: male

Re: Tele2 is taken over by Talk Talk
Reply #20 - Feb 17^th, 2006 at 8:54pm

I have finally had a reply from TalkTalk with a copy sent to Onetel:

Dear **********

Thank you for your email. I apologise for delay in response.( I sent the original on February 15th 2006 )

I can confirm that OneTel is staying OneTel, upto now we are not migrating customers from OneTel to TalkTalk, if the situation changes you will recieve confirmation about this.

If you have any further queries, please contact us on 0870 444 1820 or via email to customerservices@talktalk.co.uk.

Regards

TalkTalk Correspondence Department

Email address: customerservices@TalkTalk.co.uk
Also sent to: support@onetel.com
Date of email: 17 February 2006

I hope that this clears up any problems / queries about the merger / takeover by TalkTalk

James Bond

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Shiggaddi

Senior Member

Offline

Posts: 411
Saltash, Cornwall
Gender: male

Re: Tele2 is taken over by Talk Talk
Reply #21 - Mar 12^th, 2006 at 7:42pm

I received a letter from Talk Talk in the week.

It stated that my calls will be transferred over to Talk Talk 1 on 17 March.

As it's the same service as Tele2, and still with free weekend calls, then thats no problem.

As I make so few calls, and have lots of mobile inclusive minutes anyway, I decided to sign up to Postoffice Homephone, purely to get the £50 line rental credit.

This will obviously make Talk Talk redundant.

However what worried me in their letter was this quote

"TalkTalk plus will soon include line rental from TalkTalk. We will let you know in advance when you can expect to be transferred to this service. BT or another access operator will be responsible for your line rental. Please see our TalkTalk terms and conditions on www.talktalk.co.uk or contact us on 0870 087 9000"

Now my agreement with Tele2 was purely for CPS. I've decided to move over to HomePhone and have asked HomePhone to provide a service.

I have made no contact with Talk Talk whatsoever, and although I accept that they will provide the exact service I asked Tele2 to provide, I strongly object to TalkTalk then hinting that they will move me over to line rental as well, without any sort of authority from me!!

I'm sure an e-mail to them asking not to be transferred to line rental will do the trick, or indeed asking not to be transferred to CPS should be enough, considering I'm due to be starting HomePhone soon, however if they then e-mail me to state that I must call their 0870 number to sort out the problem, then I won't be too happy about it.

Seeing as HomePhone isn't due to be started for a few weeks yet, I thought a couple of weeks of free calls on TalkTalk wouldn't be too bad.

I realy hait itt wen peeple canot spel proply. Itt getts onn mye nervs sew mutch annd streses mee owt. Knot onley iz itt vary bade speling butt allso bade gramer.

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NonGeographicalMan

Ex Member

Re: Tele2 is taken over by Talk Talk
Reply #22 - Mar 12^th, 2006 at 7:49pm

There was a ruling made by Ofcom that it was illegal for TalkTalk to forcibly migrate CPS customers on to its wholesale line rental product without their permission. This came about as a result of a complaint made by BT against TalkTalk.

If TalkTalk do move you to their line rental illegally then bring this to the attention of Ofcom Director of Investigations - david.stewart@ofcom.org.uk

Quote:

Home > Competition Bulletins > Competition Bulletins > Closed cases > All Closed Cases > BT against Talk Talk
Complaint from BT against Talk Talk about an unfair contract term
Complainant: British Telecommunications plc ("BT")
Complaint against: TalkTalk Telecom Limited ("Talk Talk")
Case opened: 17 February 2005
Case closed: 16 June 2005
Issue: The use of a negative opt-out term in consumer contracts to migrate customers from Carrier Pre Selection ("CPS") services to Wholesale Line Rental ("WLR") services.
Relevant instrument: Unfair Terms in Consumer Contracts Regulations 1999 (the "Regulations")

Ofcom received a complaint from BT about a term in Talk Talk's consumer contracts, which purported to allow Talk Talk to migrate CPS customers to WLR without their express consent. The clause in its original form stated:

"2.7 In the event that future changes to the way in which we purchase telecommunications services from BT and other network access operators permit us to take over responsibility for your telephone connection, including the billing of your line rental charge, we will write to you notifying you of such a change. You will have an opportunity to register your objection to such a change with us prior to our takeover of such responsibility. If we do not receive written notification that you do not want us to take over responsibility for your telephone connection in this way we will notify you of the date on which such takeover will take effect."

Ofcom considered that the above clause may be potentially unfair under the Regulations and opened an investigation. During the course of the investigation, Carphone Warehouse, which is the parent company of Talk Talk, provided Ofcom with an undertaking to amend its consumer contract. The proposed revisions to TalkTalk's consumer contracts have met Ofcom's concerns, and on this basis, Ofcom has concluded its investigation.

It should be noted that Ofcom does not have the power to "clear" terms under the Regulations. Only a court has the power to determine whether a term is unfair under the Regulations. Ofcom is therefore able to consider any further complaints regarding this or any other contractual terms and conditions.

Case Leader: Marvin Luttrell (020 7783 4516 e-mail: marvin.luttrell@ofcom.org.uk)
Case Reference: CW/00816/02/05

Text published when the case was opened

Complaint from BT against Talk Talk about an unfair contract term

Complainant: British Telecommunications plc ("BT")
Complaint against: TalkTalk Telecom Limited ("Talk Talk")
Case opened: 17 February 2005
Issue: The use of a negative opt-out term in consumer contracts to migrate customers from Carrier Pre Selection ("CPS") services to Wholesale Line Rental ("WLR") services.
Relevant instrument: Unfair Terms in Consumer Contracts Regulations 1999.

Ofcom has received a complaint from BT alleging that Talk Talk have included a negative opt-out term in their consumer contracts, which allow that company to migrate customers from CPS to WLR without the express consent of the consumer. BT's allegation is that such a term is unfair for the purposes of the Unfair Terms in Consumer Contract Regulations 1999.

Ofcom has opened an investigation to determine whether the term in question in Talk Talk's contracts may be unfair.

Case Leader: Marvin Luttrell (020 7783 4516 e-mail: marvin.luttrell@ofcom.org.uk)
Case Reference: CW/00816/02/05

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« Last Edit: Mar 12^th, 2006 at 7:49pm by N/A »

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