I received a letter in the post this morning, saying that my service on Tele2, will now be taken over by Talk Talk.  It also explained that my free weekend calls will continue and there would still be no line rental charge.

I was not aware of Tele2 being taken over.  I thought Talk Talk had purchased One.Tel but not Tele2 as well.

Having had poor service from NTL dialup on the BT line, I am switching over to V2 for my internet needs, however in order to benefit from paying only £7.99 per month instead of £9.99 per month, I have to register my phone line with their CPS company.  Since they also give free weekend calls, then it makes sense to change, as I'm getting the same service as I had with Tele2.

Let's hope that Talk Talk don't make any requests to change my phone service after V2 start supplying me with a service.

I just made it across to Just Dial Saver before the shutters came down on free evening and weekend calls.  But I wonder how long before TalkTalk merge it with Talk1?

www.just-dial.com still says they are a subsidiary of Telco Global who are part of the Centrica group.  There is no mention of anything having changed and no mention of any disappearance of free evening and weekend calls on Just-Dial Saver.  And nothing that says that the deal for new customers and old customers is different.  But then Just Dial don't list any of their chargeable uk call prices.


If they have in fact become part of TalkTalk and changed the call prices in the evenings and at the weekend this would surely be an open and shut case for a successful complaint with Otelo.

andy9 wrote on Feb 5^th, 2006 at 4:31pm:


There seems to be a general theme of CPW/TalkTalk failing to notify customers of most important things.

For instance they failed to notify me of my CPS transfer to Just Dial.  This will make the second time that TalkTalk have failed to send a CPS transfer letter as it happened before a year ago when a Tiscali customer service person initiated a CPS transfer to Tiscali from TalkTalk without my permission (when I was actually trying to cancel the Indirect service).  I did get the welcome letter from Tiscali which let me cancel the non requested transfer.

My CPS transferred to Just Dial on 31st Jan and I am finding 1899 calls are now displaying normal CLI if I call my Vodafone.  So a nasty thought occurs as to whether I have been put on a TalkTalk Wholesale Line Rental deal and so any 1899 calls will now be charged at TalkTalk and/or Just Dial's rates.  Of course this shouldn't have happened but when TalkTalk allow months old information to remain on the Just Dial website and I can't phone them to ask (only send an email as I have done that may never be answered) anything is possible.

As for Alpha Telecom it seem fairly clear on their website they were part of Tele2 so they may or may not have sold Alpha off to TalkTalk when they flogged Tele2 to them.   On the other hand with such a small operator like Alpha the number of customers may not be worth anything to TalkTalk and the brand name might be worth a lot more to another smaller operator like Callax who run Abroadtel and various other dial through brands.  Speaking of which given all the television advertising they did you would think that TalkTalk ough to rebrand everything as Tele2 - although I'm sure that corporate ego will prevent this.  And in any case Tele2 continue to operate as the original company in other countries.

Looks like it could be time for that Sipura SPA-3000 unit and Post Office line rental with the £50 cash back.

jamesbond wrote on Feb 6^th, 2006 at 9:42pm:


At www.alphatelecom.com/uk/aboutalpha.aspx it says very prominently that they are part of the Tele2 group.  Of course it could be that Tele2 didn't sell Alpha to TalkTalk/CPW.  TalkTalk/CPW is all about massive size and numbers so they clearly want to take on the main customer bases of OneTel and Talk2 but I would have thought that with JustDial and AlphaTelecom the brand name might be worth more to the owning company than what a rival would pay for the small customer base they have.   It depends if Tele2 wanted to hang on to Alpha to keep a low cost toehold in the uk marketplace.  Clearly they found their big spend tv advertising wasn't working, whereas TalkTalk's strategy of hard selling in the shops to their existing mobile customers seems to have been very successful.

Below is JustDial's email in response to my question as to whether there were part of TalkTalk and what that meant for the future but as you can see what they have said is gobbledygook!

-----Original Message-----
From: JustDial, Customer Care [mailto:customercare@just-dial.com]
Sent: 06 February 2006 12:51
Subject: RE: Enquiry

Thank you for your recent email.

I have checked your account and can see that you are on Just-Dial Saver Lite
plan at no monthly charge that entitles you to get free calls to local and
national landline numbers in the evening (6pm to 8am) and during weekends
from Friday midnight till Sunday midnight.

I would appreciate if you could logon to our website mentioned below and
checked the rates for local calls online. The rates for calling 0845, 0870
and UK mobiles are mentioned in the table below -:

     Peak      Off-Peak      Wkend      
UK 0845 (LO-CAL)      3.5p      0.9p      0.9p      
UK 0870 (NATIONAL)      7.4p      3.64p      1.4p      
UK MOBILE O2      11.6p                  
UK MOBILE T-MOBILE      13.5p                  
UK MOBILE ORANGE      12.6p                  
UK MOBILE VODAFONE      14.0p                  
UK MOBILE THREE      18.0p                  

Calls to UK mobiles are capped at a maximum of 20p for upto 20 minutes in
the evenings and 15p for upto 20 minutes during weekends.

We have no current plans to move any customers. Just-Dial plans are
equivalent to Talk Talk plans neither do we have any plans for any
upgradation.

If you have any further queries about your Just-Dial service, you can logon
to our website on www.just-dial.com.

Thank you for choosing Just-Dial.

Yours sincerely,

Aaditi Khanna
Customer Services

-----Original Message-----
Sent: 04 February 2006 11:51
To: care@justdialsaver.com
Subject: Enquiry
Importance: High

Please confirm if the tariff I have now just switched to with Just Dial is
Just Dial Saver or Just Dial Free and what the call cost differences are
between the two?

I signed up for Just Dial Saver but now my online account says I am with
Just Dial Free but does not specify the call charges on that type of
account.  There is no mention of Just Dial Free anywhere on your website.

Please can you confirm if I am still entitled to free evening and weekend
calls on Just Dial Free and explain why this tariff if not listed on your
website and why your customer tariffs are not shown in your customer
accounts website area?

Please also explain the long term implications of recent events involving
TalkTalk and Centrica and whether your parent company Telco Global was
sold to TalkTalk/CPW by Centrica as part of this deal?  Or is Telco Global
still owned by Centrica?  If ownership has now switched to CPW what are
their long term plans with the Just Dial calling brand?

I have had a reply from Onetel:

Dear **********

Thanks for your e-mail,

The Line rental would only be move to Talk Talk if you have Onetel Line
rental.  This will not affect your BT line.  If you require any further
information then please call us in on 08458 18 8179.

I hope this information is of use to you.

Regards,
Angus
Onetel Technical Support

I spoke to Talk Talk today, and was basically told the same thing, however the member of staff was not 100% certain - that's great and blooming helpful.

I will let you know of my reply from Talk Talk.

Absolutely disgusted.

James Bond

Quote:

NGM, I've just had a look at the Primus Saver site, specifically at the Rates page.
It says evening and weekend calls are 1p for 90 min, with a minimum call charge of 4p - so actually 4p for up to 90min x 4 = 6h.  But that's still actually 4p per call and 33.33% more expensive than 1899!
Am I misunderstanding something? 

They explain things  better on their site here:  http://www.planet-talk.co.uk/SaverFAQs.aspx?source=saver#2

But strangely they dont list their rates for Landline to Mobile Calls.