If you search the database for Sky, there are some suggestions. It also ponits to this thread:
http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1060112694/45There, people suggest calling the freephone number 0800 587 5707, and holding on
without pressing the star key when told to. This puts you through to an operator who can connect you.
I'm not sure if this will get you to the right place for your particular problem, but you can try.