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SAYNOTO0870.COM › Main Forum › Geographical Numbers Chat › Severn Trent RIP OFF wait times on 0845

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Severn Trent RIP OFF wait times on 0845 (Read 30,206 times)

onesexylady

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Nottingham
Gender: female

Severn Trent RIP OFF wait times on 0845
Mar 18^th, 2006 at 12:43pm

I could not find a geographical number that works for this company so have had to try numerous times to through the 0845. Its terrible! I rang in the week a few times but waited so long I was worried about the cost. Today I must have rang about 10 times chose the billing section and got the engaged tone so had to keep dialing back, it gave no notice of wait times it just gave engaged so I had no choice but to ring back, connection charge each time then wait through the choice selections ect

I got so fed up with doing that so chose another section to go through to see if I could get through. I had to wait on there quite a while then a lady asked me where I wanted so she put me through. I waited 25 minutes on hold before giving up then I rang back to ask could they tell me the wait times as it did not give any indication of any, they said it was now down to 14 minutes but he was really rude. I said I had tried many times and didnt want to wait again for that time especially on an 0845 number and he said its national rate just like any other, I gave up. I tried emailing them about 3 weeks ago too they don't reply

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derrick Supreme Member Offline Posts: 1,124	Re: Severn Trent RIP OFF wait times on 0845 Reply #1 - Mar 18^th, 2006 at 1:58pm SEVERN TRENT WATER LTD Head Office Address: 2297 Coventry Road Sheldon Birmingham B26 3PU Telephone: +44 (0)121 722 4000 Fax: +44 (0)121 722 4800 http://www.severn-trent.com Don't know if the above will help, maybe you could supply the full 0845 number ?
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Severn Trent RIP OFF wait times on 0845 Reply #2 - Mar 18^th, 2006 at 2:05pm See here for contact details. Notice how if it's an "emergency", it costs them! So a leak you get to report for free. A billing error or change of details etc means you pay them!
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derrick Supreme Member Offline Posts: 1,124	Re: Severn Trent RIP OFF wait times on 0845 Reply #3 - Mar 18^th, 2006 at 2:14pm customer service & billing :- 02476 853881 0800 7834444
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onesexylady

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Nottingham
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Re: Severn Trent RIP OFF wait times on 0845
Reply #4 - Mar 18^th, 2006 at 2:19pm

Thanx both of you but that 0800 number does not work. Its still on this site say but when you get through they say 'water sewerage or billing?' and when you say billing they give you the 0845 number they will not put you through at all. Yeah its same old thing we have to pay for any errors they make to out bills and at the moment severn trent have been overcharging customers

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onesexylady Junior Member Offline Posts: 97 Nottingham Gender:	Re: Severn Trent RIP OFF wait times on 0845 Reply #5 - Mar 18^th, 2006 at 2:20pm The other number has probably been disconnected because it just rings constantly no one ever picks it up
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Severn Trent RIP OFF wait times on 0845 Reply #6 - Mar 18^th, 2006 at 2:21pm And if you're a electricity and/or gas customer, you can connect for free. But if you should need to call them, then you must call an 0870 number!
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derrick Supreme Member Offline Posts: 1,124	Re: Severn Trent RIP OFF wait times on 0845 Reply #7 - Mar 18^th, 2006 at 2:23pm onesexylady wrote on Mar 18^th, 2006 at 2:20pm: The other number has probably been disconnected because it just rings constantly no one ever picks it up Might only work Monday to Friday?
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onesexylady Junior Member Offline Posts: 97 Nottingham Gender:	Re: Severn Trent RIP OFF wait times on 0845 Reply #8 - Mar 18^th, 2006 at 2:44pm No I tried it in the week too its just a dead line I think. They prob had a lot of people using that number instead so put a stop to it.
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epicurus

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Re: Severn Trent RIP OFF wait times on 0845
Reply #9 - Nov 1^st, 2007 at 3:42pm

Severn Trent really are abysmal - and the wait is long - VERY profitable for them..

...but try this...

Phone the geographic number - I used 0121-7224000 & asked for Customer Services & Billing

Then as soon as you get through to them ask them to phone you back - this worked immediately with one girl, anothe rtime I had to have a little rant about how I'd spent ages on an expensive 0845 call before and was told they would phone me back.

..wish I had an 0845 that THEY had to call me on!!! Wink

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derrick Supreme Member Offline Posts: 1,124	Re: Severn Trent RIP OFF wait times on 0845 Reply #10 - Nov 1^st, 2007 at 4:42pm epicurus wrote on Nov 1^st, 2007 at 3:42pm: ..wish I had an 0845 that THEY had to call me on!!! Then get one, or better still an 0844 or 0871
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vinylweatherman

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Re: Severn Trent RIP OFF wait times on 0845
Reply #11 - Nov 2^nd, 2007 at 7:38pm

Perhaps a complaint to OFWAT on the grounds they failed to deal with your billing enquiry in an efficient manner, and even failed to reply when put in writing (E-mail). In law, and E-mail constitutes "in writing", even though delivery is electronic. This has been supported by case law where E-mails have been used as admissable evidence in court cases involving such things as Libel, Malpractice, Sex/Race discrimination.
You need to prove the E-mail was likely to have been received, just as the company can legally consider a final demand to have been received after being properly posted.

OFWAT requires certain compensation amounts to be paid for specific lapses in standards, and these should cover the costs of the fruitless calls. Since water companies have local monopolies, OFWAT is more responsive than OFCOM, as they can't trot out the excuse about "adequate competition for your custom so go elsewhere if dissatisfied"

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Smasher Senior Member Offline Posts: 346 UK	Re: Severn Trent RIP OFF wait times on 0845 Reply #12 - Nov 5^th, 2007 at 8:12pm Severn Trent is the worst - it has been flooded () with more complaints than any other water company - if you're getting nowhere try emailing them via the website, it worked for me some time ago. If no joy then off to OFWAT ye go...
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