NTL have recently informed customers that customer services and broadband technical support will be changing to 0845 454 0000 and 0871 225 1111 respectively  .

Many of the geographical numbers currently listed for NTL have been discontinued. Do any members know of alternatives to the new numbers which will be in use from May 8th?
Thanks a lot

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SEE PREVIOUS POST - NO NEED FOR GEOGRAPHICALS WHEN YOU USE 08000522000!!!!!

NTL have a new customer services number which is 0845 454 0000.

It would be good to find a geographic number for this.  My Google search was not helpful.   

Any ideas?


Dollypetals

Thanks Dave.  I shall try all those.

Dollypetals   

I recently had trouble with NTL, and I although it won't be appreciated by NTL putting the number in here, I will do so anyway.

Expect a very snotty woman on the other end, who is probably head of customer services, and swears blind that 0870 is National Rate (I have another thread on this)

Anyway, this customer services number is 0161 296 2516, however don't expect the complaint to be handled in a friendly manner (well you wouldn't with the 0870 anyway!!)

She will be keen as to how the number was obtained (I obtained it from a previous complaint, and the number was still on my mobile memory) so don't go and say you found it in an internet forum!!  Might be an idea to say she dealt with a previous complaint and you made a note of the number.  Also, she will tell you off like a naughty schoolboy/girl for not calling their 0870 number, and wasting her time, but unlike normal customer services, if she says she will investigate the complaint, it will be dealt with.

dollypetals wrote on May 18^th, 2006 at 4:04am:
I'm afraid that is not likely to happen.  All that will happen if NTL found this number is that they'll remove that geographical number from use.  Same thing happens now with Sky.  That's how customer friendly these businesses actually are! 

Hi.  quick update to the Shiggaddi's post about 0161 296 2516.  My phone is down and I discovered their scam of making me phone an 0845 number to report the fault. 

I rang the above number. it now seems to belong to a rather startled young man who (give him his due) did connect me to the faults number after trying to find out where I got his number from.  I then wound up on the hold from hell and had to ring off before I got to speak to anyone due to having to collect children from GCSE exams.

Have since tried to find a way of reporting fault through the website and failed, it kept asking me to call the now defunct 0800 number.

I lived in the states for a few years and, despite everything that is wrong with living in the states, there is one inviolable principle - if your phone service goes down the call to customer services is free (in fact almost every call to customer services is free).  Think once I get my service back I will be contacting BT & Sky for TV/Broadband/phone services

I've just gone through the NTL numbers we have in the database most of the 0800 numbers have messages redirecting to the 0845.

The best we have so far are:

• 01256 751046: Customer Services for ex-CWC NTL customers - Bromley platform - no menu
• 01256 751047: Customer Services for original NTL customers - Langley platform - no menu

They may have changed since the above was written, so could be worth a try. Now, out of hours, they answer with the same message giving the 0871 for broadband faults and then go on to say that it is customer services and that they are closed.

01256 751048 has the same message as those above, so is worth a try.

I also tried 01256 751045 and it said that the number was no longer in service and redirected to the 0845. This number is also given on the contact page as an international alternative, despite the fact that it's now out of service.

01256 751049 is a sales line for existing customers.