I have recently queried ntl by email about having to 're-provision' my broadband access.
'NTL Customer Concern' replied that they could not help but suggested:-
   "contacting the technical support team on 0871 225 1111 to perform online diagnostics to solve the problem. Alternatively you can call 151 for free from your ntl landline."

Dialing 151 (10:20am thursday) I was connected to a standard menu system:- 'press 1 for broadband, 2 for dialup, etc'
I pressed 1 and the Timer on my handset and waited, briefly, for a reply. I was given an explanation and told the broadband signal would be boosted through the set top box (requiring another re-provisioning).

The call lasted 4 minutes in total so I will await my next bill to see if it was indeed free.  

My NTL phone line broke and I refused to pay an 0845 call charge when their equipment has broken.  I've now changed over to BT, who I have to say, have been excellent so far - even to the point of them calling me back when their call centre system went down in the middle of a call!

Anyway, my NTL account is still in credit so I need to get the money back out of them!.  I tried the old number 0800 0522000.  There is a recorded message telling you about their new number, but if you hold after the message, the system puts you through to Customer Services!

jimbo2005 wrote on Feb 3^rd, 2007 at 12:26am:

There are numbers starting 0141 003 and they are allocated to NTL Group Ltd. Is this a coincidence or is this the right number?

These are "national dialling only" numbers and we have had reports that they cannot be called from a BT line. However, NTL lines and Orange mobiles apparently do allow them to be called.

jimbo2005, have you tried this number from your NTL line?

jimbo2005 wrote on Feb 3^rd, 2007 at 9:36am:

So if it does work, it's most likely the work of an insider as these "national dialling only" numbers aren't going to be made public. Either that or the number came up on someone's caller display when NTL customer services called them. 

I had a problem with my broadband today so I called 150 and selected 3 (for problems) and 1 (for broadband) and before I was put through to a person I got a recorded message saying that from 1st July the number for broadband issues will be 0906 21 21 111 (10p connection charge, then 25p per minute).  Hardly seems fair since I am paying for the broadband service already and whenever I have had a problem in the past it has been the suppliers problem, not mine!  How silly is that?

I've just had a run in with Virgin Media tonight.   My broadband has been playing up all day, dropping out or very slow.   Completely dead from around 8pm until 9.30.

I rang all manner of numbers (150, 151, 0845 and others from here) but went round in circles.  All they would tell me to do was to ring 0906.  They refused to tell me even if there was a fault in the area and the 0800 Service Status line had no mention of our area.

So I called 150 and formally registered my displeasure and complaint in that I was having to pay for a service I could not use (broadband) and then pay again (25p per min plus 10p) to report a fault with Virgin's own equipment.  I then bit the bullet and rang the Virgin Media Broadband support 0906 number which was answered instantly!  I was told that this line cost 25p per minute, to whihc I replied I know and I object to paying this, but carry on.

After 4 minutes of question and answer, the chap couldn't assist and was contacting his second level support.  He took my number (strange as you thought he would already have it) and would ring back, which he did some 5 minutes later.

Low and behold, there IS a fault on Virgin's system - Low S & R - which should be fixed by tomorrow!  So after 12 hours, they finally know about a problem with their equipment because I have taken the trouble to tell them.  I have also paid £1.35 for the privelige of telling them that their own system is faulty.

Just to rub it in, the Broaband mysteriously sprang back into life 15 minutes later and has been perfect ever since.  Coincidence?  I think not.

I rang VM Customer Services 3 times and asked them to put me through to the Broadband Support department and each time they refused saying "I can't do that, you have to ring 0906".

I argued with them but they were unmoved.  I have written a formal complaing to Virgin today asking for a refund of the cost of my 0906 phone call.