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Poll Poll
Question: Is Talk3 + International + Free Broadband really worth it?

Yes    
  5 (16.7%)
No    
  25 (83.3%)




Total votes: 30
« Created by: Smasher on: Apr 11th, 2006 at 9:36pm »

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TalkTalk Broadband + Rental + Calls + More... (Read 57,679 times)
Dave
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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #15 - Apr 20th, 2006 at 2:51pm
 
Quote:
Carphone encouraged by broadband take-up

LONDON (Reuters) - Carphone Warehouse said on Thursday that take up for its cut-rate Internet broadband package launched two days ago was five times greater than expected.

[...]

"We've had 25,000 people sign up since Tuesday, that's five times more than we expected," a company spokesman said.

[...]

Source: Reuters

Full story
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NonGeographicalMan
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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #16 - Apr 20th, 2006 at 2:58pm
 
It only goes to show how gullible most members of the public are and why cheap and nasty so often unfortunately succeeds. Smiley Smiley Smiley

I read something in the Guardian article about you being charged a £70 broadband disconnection fee if you already have broadband with another provider!  Clearly a journalist there doing a bit more homework and investigation than our friend David Derbyshire at The Times is prone to do. Wink
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« Last Edit: Apr 20th, 2006 at 2:58pm by N/A »  
 
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Dave
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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #17 - Apr 20th, 2006 at 2:59pm
 
Quote:
It only goes to show how gullible most members of the public are and why cheap and nasty so often unfortunately succeeds. Smiley Smiley Smiley

Is this not how Cable & Wireless' Bulldog bit off more than it could chew?
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NonGeographicalMan
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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #18 - Apr 20th, 2006 at 3:02pm
 
Dave wrote on Apr 20th, 2006 at 2:59pm:
Is this not how Cable & Wireless' Bulldog bit off more than it could chew?


And Tiscali of course for that matter as they have the next cheapest broadband and all 01/02 calls deal after the new TalkTalk one.
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JoePublic
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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #19 - Apr 20th, 2006 at 3:30pm
 
Charles Dunstones Blog about the Free BB offer and the contact numbers is worth a read.


http://www.talktalk.co.uk/talktalk/servlet/gben-LLU-PageServer?article=MAIN.UK.T...


I understand that some of the ready for service dates for the provision of BB(not line rental) are being pushed further and further back. Late Aug was one i heard.
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« Last Edit: Apr 20th, 2006 at 3:34pm by N/A »  
 
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Smasher
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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #20 - Apr 22nd, 2006 at 12:24am
 
Quote:
It only goes to show how gullible most members of the public are and why cheap and nasty so often unfortunately succeeds. Smiley Smiley Smiley

I read something in the Guardian article about you being charged a £70 broadband disconnection fee if you already have broadband with another provider!  Clearly a journalist there doing a bit more homework and investigation than our friend David Derbyshire at The Times is prone to do. Wink


David Derbyshire works for the Telegraph, not the Times, but on this occasion, I shall not kill you  Wink

I got a bit of sales pitch from TalkTalk today when I called up to complain about why all my USA calls had been charged for on Talk1 + World - seems they "accidentally" switched me over to Talk1 with line rental on order. Oh silly them Angry  I told them in no uncertain terms where to shove their crappy line rental package and to put me back onto my previous plan and refund the calls.  Agreed no problems!  Cheesy 

Anyway, he asked me about their "free" broadband at the end of the call; I had the time of my life carefully listing and then explaining all the disadvantages to the guy.  I think I may have convinced the poor bloke in the call centre that their package was utter tripe! Grin  He had nothing to say at the end and just mumbled "Is there anything else I can help you with today?"  NO for crying out loud, if I wanted you to help me with something else why would I have left it till the very end of this telephone call and said "Thank you, goodbye" several times?? Angry Imbeciles.  All call centres are the same... by the way, Grumpy Old Men is back on BBC2 - 10pm, Fridays.  Highly recommended by myself Cool

(sorry to go so wildly off topic - it won't happen again, well not for a week or two at least) Embarrassed
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Justin
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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #21 - Apr 24th, 2006 at 10:24am
 
I have just signed up again to AOL for another 12 months they gave me it for £15.99 a month with a £35 credit to my account Smiley

PLUS AOL say they are going to do landline rentnal in the next 6 months Smiley They also sent me this email about talktalk

   
 
 
 
 
Talk Talk Carphone Warehouse





·        Targeting 1,000 exchanges serving around 70 per cent of the UK population, it means a sizeable minority of people in the UK will not be able to subscribe to this offer at this price only 40% will.





·        Punters outside Carphone's LLU footprint will have to stump up an extra £9.99 for the package.





·        Anyone signing up to the service is also tied in to an 18 month contract,





·        Must adhere to a 40 gig a month download limit and shell out a one-off £30 connection fee.





·        Of course, all of this doesn't come cheap it will result in an operating loss of around £50m this year for Carphone warehouse.





·        Members may not be able to avail of the offer straight away, we have had some examples where by members will not get the free BB until the end of May and some until July.





1. BB doesnt include any safety and security feature. and will be charged @2pounds extra per month.
2. Technical support will be at national rate. Complex issues will be handled by 2nd level @ 2 pounds flat.
3. Free BB is available to those members signing up for their line rental product and their anytime calling package and not for customers that only wish to take PAYG calling or evening weekend calling packages
4. They have a cancellation fee of 70 pounds
5. You have to return modem if cancelling
6. 2% interest rate on late fee
7. Calls to 28 countries are capped at 70 min(calls min are chargeable after that)
8. Calls are done over a lower quality voice over IP network
9. Any time calls to 01/02 are subject to a 5p connection fee and 70 min call charge cap, whereby any additional minutes after this are chargeable.


They have what they call massive 40 GB download limit : It has a Fair Usage Policy.


What is TalkTalk Fair Usage Policy :
Our fair use policy is designed to ensure your service is fast and reliable 24 hours a day. A very small number of customers use file-sharing software (commonly known as peer to peer) or other applications, which constantly send and receive video and other very large files.
This type of activity uses a huge amount of bandwidth and can significantly reduce the speed at which our other customers can access the Internet, especially at peak times

Our fair use policy restricts this high bandwidth activity in peak hours to allow the majority of customers to use their broadband connection for normal residential usage i.e. surfing, email, online gaming etc. This allows us to give you a high quality service 24 hours a day, 7 days a week.

--------------------------------------------------------------------------------
------------------------------------------------------

What Happens if a member has High Usage.

If you only occasionally have very high usage, we're unlikely to be concerned unless it becomes a regular occurrence. If this does happen then we'll get in touch to help you find ways to reduce your usage.
Ultimately, if your usage still remains excessive despite our attempts to help you reduce it, we may restrict your general Internet service throughout the entire day. A last resort will be to suspend your service and possibly close your account.

We definitely don't want to do that, TalkTalk is all about giving our customers the best possible phone and broadband service and with your support we'll work with you and hopefully avoid this from happening.

SOME POINTS FROM THEIR TERMS AND CONDITIONS:



Your Personal information is not secure
"12.3.  Your Personal Information may be held and used by Us for a number of purposes and
We may use third parties to support us with purposes which include, without limitation: ".....

Right of Cancellation

"If you cancel in accordance with the Regulations we agree to then refund you the purchase price, if any, of the goods. Please note that if you do not return all the goods you have received, we shall be entitled to charge you for the cost of them. If you do not return the goods and all other items, if any, as described in the Contract, we may charge you the costs we incur in collecting them from you. This does not affect your statutory rights."

What about online security?
TalkTalk provides two online security packages to choose from- Standard and Premium. You can get a 90 day FREE trial to the standard package after which it is £2.49 per month. The Premium package is £3.49 per month. All you need to do is select the relevant box during the set-up process.

Charges & payment:Interest Rate for late fee
We may charge you interest both before and after judgement at a rate equal to the greater of 2% above base rate from time to time of Barclays
Bank plc or the statutory minimum allowable on the late payment of our bill. Interest is charged on a per annum basis, calculated daily. In addition
to the preceding sentence, we may also charge you an administration fee if you are late in paying any of our Charges. Please call Customer
Service or see our Website for further details.

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Why not visit www.thatfreebie.com Smiley and enjoy freebies Smiley
 
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Justin
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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #22 - Apr 24th, 2006 at 10:25am
 
TERM AND TERMINATION
Subject always to the Ofcom Guidelines, if you wish to cancel an Order for any Service prior to its Commencement Date, we shall try to ensure
that the relevant Service is cancelled as soon as possible. However, other Line Rental Providers may charge us a connection and/or disconnection
fee which for example for the Broadband Service is currently up to £45 plus VAT for any work that they may have undertaken at your local
exchange to facilitate your connection to the Service. You agree to reimburse any such fee to us if we have paid this money to such other Line
Rental Providers.

All these pieces of information have been picked up from their Web site

Hope we can start building on the capabilities of AOL and strengthen trust and the bond our members share with us and our AOL product.
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Why not visit www.thatfreebie.com Smiley and enjoy freebies Smiley
 
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Gwyn
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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #23 - Apr 24th, 2006 at 4:49pm
 
Justin

Regarding number 9 of your posting where you state that " Any time calls to 01/02 are subject to a 5p connection fee and 70 min call charge cap, whereby any additional minutes after this are chargeable.  Where as this information come from, has I understand on the Broad Band Package there is no connection fee for 01/02 numbers.  Also in relation to charges after 70 minutes, callers can hang up and redial free of charge.
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bbb_uk
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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #24 - Apr 24th, 2006 at 5:00pm
 
Gwyn wrote on Apr 24th, 2006 at 4:49pm:
Justin

Regarding number 9 of your posting where you state that " Any time calls to 01/02 are subject to a 5p connection fee and 70 min call charge cap, whereby any additional minutes after this are chargeable.  Where as this information come from...
If you read near the beginning of Justin's relevant post, you'll see that he has said that the following info was from AOL(!).  What AOL have stated is is not entirely accurate though!!

There is no connection fee charged for calls to 01/02 which are included within inclusive minutes within the 70min time limit.  There will, of course, be one for any call lasting longer than 70mins.  Then of course, as you state, you can end the call and re-dial before the 70mins to avoid any charges.

I noticed that the ASA are now investigating TT's so-called 'free' offer!  See the Independent Online's website here (link to this was originally found by forum member Lorian from the MSE site).


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« Last Edit: Apr 24th, 2006 at 5:08pm by bbb_uk »  
 
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Furkin
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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #25 - Apr 26th, 2006 at 8:27am
 
Hi all,  
I am a single occupancy home user with BT's Basic B.Band. I have Call Waiting + Caller I.D + Call Sign (a FREE second number on my line).
[I was taken in by their  12 months free calls on Communicator (?!?!) - I only got about 20 calls free & was constantly charged for the rest - a tiny amount of which I managed to recover]
As I expected (& got) I found B.T's service to be total crap.

I am therefore seeking alternative service:

1/ I was thinking of going to TalkTalk3+Int. On 'the face of it' (???) the TV ad's make it look a great deal.
My first problem with them, is that it takes them over a week to answer any e-mail.  This in its-self is bad enough,,,, but if your line is down, & this is a clue to their service - won't do for me.

2/ Have also been reading about Post Office. {{On a different tack, I tried to use them for my Car Insurance - great quote - but having got no reply to FIVE e-mails, decided against them}}

3/ V21 dosn't look too bad either. At least it lets you use your Landline for calls instead of the internet, etc.

I'd love to hear opinions on a better/cheaper service for my needs - any ideas please ?
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Barbara
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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #26 - Apr 26th, 2006 at 12:33pm
 
We have been with Utility Warehouse Discount Club (part of Telecom Plus) for about a year for phone, line rental, broadband (& electricity) and been very satisfied (although they do provide NGNs!) Their call centre is in the UK, their hours are a bit limited but we haven't found that a problem, when we had a line problem reported one afternoon, the BT engineer was here early next morning - being a business customer, they have more power than individual customers.  When we did have a few hiccups at the beginning (largely due to BTs intereference and mismanagement and Powergen's) the problems were resolved and we got compensation so I would think it is worth a try.  We found the prices very competitive and they are supposed to have one WHICH? awards.
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Dave
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TalkTalk's "Free" Calls - ASA Adjudication
Reply #27 - Apr 26th, 2006 at 10:26pm
 
TalkTalk has had a complaint upheld against it for calling inclusive calls to other TalkTalk subscribers "free".

http://www.theregister.co.uk/2006/04/26/carphone_asa/

The Advertising Standards Authority (ASA) adjudication is:

http://www.asa.org.uk/asa/adjudications/non_broadcast/Adjudication+Details.htm?A...

ASA is currently investigating the "free broadband" promotion.
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Furkin
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Re: TalkTalk's "Free" Calls - ASA Adjudication
Reply #28 - Apr 27th, 2006 at 9:22am
 
Dave wrote on Apr 26th, 2006 at 10:26pm:
TalkTalk has had a complaint upheld against it for calling inclusive calls to other TalkTalk subscribers "free".

http://www.theregister.co.uk/2006/04/26/carphone_asa/



I don't know how B.T has the nerve to complain about anyone elses tactics !  I signed up for their B.Band Basic on the grounds that I get 12 months FREE calls using their Communicator.
Right from day one, the system was not reliable, & I had to use my landline - of course I was then charged for my calls.
I deducted this charge from my account,,,,, & was instantly threatened with all sorts if I didn't pay up.   After 12 months of paying for calls, they reluctantly gave me a months free line rental.
I sent about 25 e-mails which were all ignored. When I spoke to a ‘person’ (??) I was told that they don’t have time to read e-mails, so it’s a waste of time !
It was still garbage when my initial subscription ended.  When I had a call from them asking if I would like to carry on with Communicator,,,, they were surprised by my answer !!!!!!!
Furkin
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bbb_uk
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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #29 - Jun 23rd, 2006 at 5:06pm
 
Well as I expected, TT are now increasing their prices now that BT have recently increased theirs.

Quote:
From the 10th July 2006 the following call charges will apply:
• The minimum call charge will change from 5p to 5.25p -
that's still cheaper than BT whose minimum call charge is
5.5p.
• Local & national peak rate calls will change from 2.7p per
minute to 2.85p per minute - again still cheaper than BT
who charge 3p per minute for these calls.
• Local & national off peak calls will change from 5p to 5.25p
for calls up to 70 minutes long. Again still cheaper than BT
who charge 5.5p for a call up to only 60 minutes long.
• All calls to other TalkTalk landlines are still free, all day,
every day, for up to 70 minutes per call.
Our call charges are always cheaper than BT. For more
information about our prices please visittalktalk.co.uk and go to
'My account'
Remember our Talk 2 and Talk 3 packages offer more inclusive
calls and even better value. Checktalktalk.co.uk for even more
details.
This was taken from MSE here.

Remember all those that made the mistake and signed up to their 18 month contract will have to suffer this and other price rises to pay for there so-called "free" broadband.
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