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Is this not how Cable & Wireless' Bulldog bit off more than it could chew?

Charles Dunstones Blog about the Free BB offer and the contact numbers is worth a read.


http://www.talktalk.co.uk/talktalk/servlet/gben-LLU-PageServer?article=MAIN.UK.T...


I understand that some of the ready for service dates for the provision of BB(not line rental) are being pushed further and further back. Late Aug was one i heard.

I have just signed up again to AOL for another 12 months they gave me it for £15.99 a month with a £35 credit to my account

PLUS AOL say they are going to do landline rentnal in the next 6 months They also sent me this email about talktalk

   
 
 
 
 
Talk Talk Carphone Warehouse





·        Targeting 1,000 exchanges serving around 70 per cent of the UK population, it means a sizeable minority of people in the UK will not be able to subscribe to this offer at this price only 40% will.





·        Punters outside Carphone's LLU footprint will have to stump up an extra £9.99 for the package.





·        Anyone signing up to the service is also tied in to an 18 month contract,





·        Must adhere to a 40 gig a month download limit and shell out a one-off £30 connection fee.





·        Of course, all of this doesn't come cheap it will result in an operating loss of around £50m this year for Carphone warehouse.





·        Members may not be able to avail of the offer straight away, we have had some examples where by members will not get the free BB until the end of May and some until July.





1. BB doesnt include any safety and security feature. and will be charged @2pounds extra per month.
2. Technical support will be at national rate. Complex issues will be handled by 2nd level @ 2 pounds flat.
3. Free BB is available to those members signing up for their line rental product and their anytime calling package and not for customers that only wish to take PAYG calling or evening weekend calling packages
4. They have a cancellation fee of 70 pounds
5. You have to return modem if cancelling
6. 2% interest rate on late fee
7. Calls to 28 countries are capped at 70 min(calls min are chargeable after that)
8. Calls are done over a lower quality voice over IP network
9. Any time calls to 01/02 are subject to a 5p connection fee and 70 min call charge cap, whereby any additional minutes after this are chargeable.


They have what they call massive 40 GB download limit : It has a Fair Usage Policy.


What is TalkTalk Fair Usage Policy :
Our fair use policy is designed to ensure your service is fast and reliable 24 hours a day. A very small number of customers use file-sharing software (commonly known as peer to peer) or other applications, which constantly send and receive video and other very large files.
This type of activity uses a huge amount of bandwidth and can significantly reduce the speed at which our other customers can access the Internet, especially at peak times

Our fair use policy restricts this high bandwidth activity in peak hours to allow the majority of customers to use their broadband connection for normal residential usage i.e. surfing, email, online gaming etc. This allows us to give you a high quality service 24 hours a day, 7 days a week.

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What Happens if a member has High Usage.

If you only occasionally have very high usage, we're unlikely to be concerned unless it becomes a regular occurrence. If this does happen then we'll get in touch to help you find ways to reduce your usage.
Ultimately, if your usage still remains excessive despite our attempts to help you reduce it, we may restrict your general Internet service throughout the entire day. A last resort will be to suspend your service and possibly close your account.

We definitely don't want to do that, TalkTalk is all about giving our customers the best possible phone and broadband service and with your support we'll work with you and hopefully avoid this from happening.

SOME POINTS FROM THEIR TERMS AND CONDITIONS:



Your Personal information is not secure
"12.3.  Your Personal Information may be held and used by Us for a number of purposes and
We may use third parties to support us with purposes which include, without limitation: ".....

Right of Cancellation

"If you cancel in accordance with the Regulations we agree to then refund you the purchase price, if any, of the goods. Please note that if you do not return all the goods you have received, we shall be entitled to charge you for the cost of them. If you do not return the goods and all other items, if any, as described in the Contract, we may charge you the costs we incur in collecting them from you. This does not affect your statutory rights."

What about online security?
TalkTalk provides two online security packages to choose from- Standard and Premium. You can get a 90 day FREE trial to the standard package after which it is £2.49 per month. The Premium package is £3.49 per month. All you need to do is select the relevant box during the set-up process.

Charges & payment:Interest Rate for late fee
We may charge you interest both before and after judgement at a rate equal to the greater of 2% above base rate from time to time of Barclays
Bank plc or the statutory minimum allowable on the late payment of our bill. Interest is charged on a per annum basis, calculated daily. In addition
to the preceding sentence, we may also charge you an administration fee if you are late in paying any of our Charges. Please call Customer
Service or see our Website for further details.

Justin

Regarding number 9 of your posting where you state that " Any time calls to 01/02 are subject to a 5p connection fee and 70 min call charge cap, whereby any additional minutes after this are chargeable.  Where as this information come from, has I understand on the Broad Band Package there is no connection fee for 01/02 numbers.  Also in relation to charges after 70 minutes, callers can hang up and redial free of charge.

Hi all,  
I am a single occupancy home user with BT's Basic B.Band. I have Call Waiting + Caller I.D + Call Sign (a FREE second number on my line).
[I was taken in by their  12 months free calls on Communicator (?!?!) - I only got about 20 calls free & was constantly charged for the rest - a tiny amount of which I managed to recover]
As I expected (& got) I found B.T's service to be total crap.

I am therefore seeking alternative service:

1/ I was thinking of going to TalkTalk3+Int. On 'the face of it' (???) the TV ad's make it look a great deal.
My first problem with them, is that it takes them over a week to answer any e-mail.  This in its-self is bad enough,,,, but if your line is down, & this is a clue to their service - won't do for me.

2/ Have also been reading about Post Office. {{On a different tack, I tried to use them for my Car Insurance - great quote - but having got no reply to FIVE e-mails, decided against them}}

3/ V21 dosn't look too bad either. At least it lets you use your Landline for calls instead of the internet, etc.

I'd love to hear opinions on a better/cheaper service for my needs - any ideas please ?

TalkTalk has had a complaint upheld against it for calling inclusive calls to other TalkTalk subscribers "free".

http://www.theregister.co.uk/2006/04/26/carphone_asa/

The Advertising Standards Authority (ASA) adjudication is:

http://www.asa.org.uk/asa/adjudications/non_broadcast/Adjudication+Details.htm?A...

ASA is currently investigating the "free broadband" promotion.

Well as I expected, TT are now increasing their prices now that BT have recently increased theirs.

Quote:
This was taken from MSE here.

Remember all those that made the mistake and signed up to their 18 month contract will have to suffer this and other price rises to pay for there so-called "free" broadband.