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SAYNOTO0870.COM › Main Forum › Call Providers › TalkTalk Broadband + Rental + Calls + More...

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TalkTalk Broadband + Rental + Calls + More... (Read 58,102 times)

Dave

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Pensioner calls on phone firm
Reply #45 - Nov 22^nd, 2006 at 4:15pm

Just spotted this article mentioned on MSE. Grin

Quote:

A FURIOUS pensioner staged a lie-down demonstration to protest about poor phone service.

Brian Crews signed up with Talk Talk through the Carphone Warehouse in July because of the free broadband offer but has had numerous problems since then.

[...]

Mr Crews went to the Carphone Warehouse store in High Street, Beckenham, on November 16.

He took a sleeping bag, pillows and sandwiches with him and vowed to stay until his phoneline got reconnected.

It was fixed within three hours.

Mr Crews said: "They pulled out all the stops to fix the problem but the service is so poor.

"I would advise everyone to have nothing to do with Talk Talk."

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bhojpuri

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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #46 - Dec 3^rd, 2006 at 10:50am

I am new to these teckies, with some difficulty I found how to write here> I have been regularly using override and where required and available geographical nos( for 0845,0870,0871.etc....)and so far I have not been blocked by talk talk ?I am a little surprised to read that talk talk blocks these overrides?
About broadband>it goes upto 2mb on a healthy day, mostly hovers around 1-1.5meg;enough for my needs! some times for no reasons it wouldnt connect > switch it off , come back later > it works; Not brilliant but does the job for me! I would say I am happy so far

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NGMsGhost

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Re: TalkTalk Broadband + Rental + Calls + More...
Reply #47 - Dec 3^rd, 2006 at 11:06am

bhojpuri wrote on Dec 3^rd, 2006 at 10:50am:

About broadband>it goes upto 2mb on a healthy day, mostly hovers around 1-1.5meg;enough for my needs! some times for no reasons it wouldnt connect > switch it off , come back later > it works; Not brilliant but does the job for me! I would say I am happy so far

I suggest you switch to a different ISP offering a better service by choosing one of those at www.dslzoneuk.net/isp_ratings.php

In my opinion www.newnet.co.uk who charge £12.95 per month for an 8MB ADSL Max connection with 3Gb of data and who only charge 70p per Gb for any additional Gb you use offer by far the best combination of value and quality for any lighter broadband user.

Also you can get all 01/02 calls and calls to any normal EU number for £4.33 per month from www.euphony.co.uk ; Still I suppose with a BT bill of £11 a quarter on top that still comes to £28.32 per month for a decent broadband service and unlimited phone calls and phone line compared to £21 per month for a shoddy TalkTalk service. You will note that TalkTalk and Tiscali are bottom rated by their customers at www.dslzoneuk.net and also get by far the worst results on speed ratings.

« Last Edit: Dec 3^rd, 2006 at 11:09am by NGMsGhost »

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Dave

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TalkTalk does not learn
Reply #48 - Jan 4^th, 2008 at 9:48pm

Just found this which was published last month. It is an ASA adjudication on Talk Talk for, yet again using the "free broadband" statement. The complaint was upheld.

http://www.asa.org.uk/asa/adjudications/Public/TF_ADJ_43681.htm

Quote:

A brochure ad, for TalkTalk, was headed "FREE Broadband" and claimed " ... This year, why not join our Talk3 call plan and get up to 8 Meg (speed depends on proximity to exchange) broadband free! All you pay is £8.99 per month plus TalkTalk line rental at £11 per month (the same as you'd pay BT)". A footnote stated "When you take calls, broadband and line rental together there is a minimum contract term of 18 months".

Issue
British Telecommunications plc (BT) believed the claim "FREE Broadband" was misleading, because the minimum term contract on the pre-existing Talk 3 call plan was 12 months, whereas the contractual period for 'Talk 3 with free broadband' was 18 months; the package advertised involved an increased burden on the consumer than that previously offered and was, therefore, classed as a new package of which broadband was an intrinsic, not free, element.

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Poll
Question: Is Talk3 + International + Free Broadband really worth it?
Yes 5 (16.7%) No 25 (83.3%) Total votes: 30 « Created by: Smasher on: Apr 11^th, 2006 at 8:36pm »