Does anyone have or know of figures for the number of calls to 0870, 0845 as opposed to geographic numbers... say a percentage of terminated calls.

This would help identify it as a problem, or at least the extent of it... e.g., "Did you know that x% of you monthly bill will consist of calls to NGN numbers..."

I noticed on the new 'free' Talk Talk broadband offer with its inclusive calls package, they are using an 0870 for customer service (the irony!)... So, what looks like a good deal could be expensive with CPS and a growing percentage of 0870s and 0845s for which you have to pay their rates.

I just think that when you argue it's always better to came at it from a factual point rather than an emotive one...

I believe that one of Ofcom's consultations answered this question, or answered it as best as one can. I think it was NTS A way forward.

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More like the worst thing since Ratners in my experience of their dishonest billing and their rude sulky and incompetent customer service staff incapable of investigating or resolving any of my issues with the company.

I'm sure Charles Dunstone must be a clone of Tony Blair positively spinning telecoms instead of politics.