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0870 abroad - Computershare (Read 4,382 times)
Keith
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0870 abroad - Computershare
Apr 27th, 2006 at 9:38am
 
First of all I would like to thank support for getting me back in to Say no to 0870 having been locked out!

One of the best arguments I've used against organisations using 0870/0845 numbers is that I can't use them abroad and we have all usually been succesful in using the number supplied for overseas callers.

I recently rec'd a document from Computershare who always provide a UK and an non-UK number. The UK number is always an 0870 and the non-Uk a Geographic number. However in the latest document they say the following:

"If you require assistance please telephone 0870 703 6266 (or +44 870 703 6266 from outside the UK)."

Does this mean you can use 0870 from everywhere outside the UK now? If not is seems a daft thing for them to do. It is specifically for BAA shareholders who will be all over the world and definitely in the States.

Is this a cockup by them? If so a bit odd as they seemed previously to be aware of the problem.
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andy9
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Re: 0870 abroad - Computershare
Reply #1 - Apr 27th, 2006 at 2:14pm
 
Many providers can reach these numbers, but some of those charge them higher than we are complaining about, often as mobiles for 11 to 15p per minute.

But from some networks they are completely impossible, as the number simply isn't programmed as valid - probably the same as if we tried calling a UK 03... number at the moment.

If you find yourself in a place where this happens then use a calling card or callback service that you know will connect
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