The following is from Ofcom's site:
Quote:Ofcom's approach to consumer informationOfcom does not consider it has a primary role in improving information flows between suppliers and consumers – this is best left to the market. However, we recognise that in some cases the market may not deliver to consumers the information they want. Where the evidence suggests that this has resulted in consumer harm, or is likely to do so in the future, there may be a case for regulatory intervention.
In these cases, Ofcom will first consider the scope for a self-regulatory or co-regulatory initiative, or for an initiative that would involve the provision of information by a third party. Only in exceptional cases will Ofcom itself provide information about suppliers or their products and services.
Full document
here I think that this says it all really. The recent
Ofcom Consumer Policy review mentioned about Ofcom thinking that it's not responsible for providing information on services and pricing.
That's like letting supermarkets decide how they want to inform customers of the pricing of their products. Of course, it's not in their interest. It gives the perception of a regulator that is corrupt to the core.
The "evidence based" approach it mentions must be where it does something
after the event. Premium rate scams and slamming, all things that should have been considered
before they were put in to place.
How does Ofcom decide whether consumers are being harmed? Is it if they complain? So if they don't notice, it's alright then?
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Ofcom's approach to consumer information (Read 5,117 times)
