Welcome.

Please provide as much information as possible as mentioned in this thread.

Things like 0845/0870 number, website, address, fax number (if a normal geographical number).

Thanks.

The address for Phoenix Travel is Orchard Cottages, North Frodingham, Driffield, East Yorkshire - it is a coach travel company.

For some reason, the name Phoenix is extremely popular in yorkshire. Making life awkward.

Orchard Cottages are numbered 1 - 8.
2 Orchard Cottages, their listed address, is the private home of P. & V. Webster.
They're a small outfit because it was a bit difficult to find a reference, except in local advertising.


Bt, UK Info and 192 have no listing.
118118.com lists 15 Websters within 5 miles. But obviously not the one we want.
Looks like they are ex directory, and the 0870 is all that's listed.
So unless you know their mother............

A further search for teals of driffield reveals that the company's website was at www.teals.co.uk. A cached version is available from Google here and gives the number 01377 270463.

The second link is on the East Riding of Yorkshire Council's website here:
Quote:


This link is a list of Notices from VOSA dated September 2005. It says:
Quote:

This appears to be a home address, so one of those numbers could be for this. I would be inclined to try 01377 272188 first, in the hope that it goes to the Kelleythorpe address, and that the number hasn't been changed.

There seems to be some kind of "witch hunt" taking place regarding Phoenix Travel.  Some of your correspondents have made what I consider to be defamatory and untrue statements regarding my business.

I operate two coaches from Unit 73, Kelleythorpe Industrial Estate, Driffield.  This is also the operating centre for Ruralbus Ltd (two coaches), and several haulage companies.  I take exception to any suggestion that there is any connection between my business and any other (Teals of Driffield Ltd ceased trading Feb 2006, and Frodingham Coaches Ltd was sold to EYMS November 2001).

I am the PCV Licence Holder, and Phoenix Travel is my trading name.  My vehicles are maintained to the high standards required by VOSA.  My telephone number is listed in the local telephone directories under "Coach Hire" - which is where my potential customers would expect to find it.

Vicky Webster wrote on May 30^th, 2006 at 9:16am:

I echo a very nice man's sentiments, in that the telephone number you provide is an 0870 one. Having found this website, perhaps you would like to reconsider abandoning use of, or at least the promotion of, the 0870. If you don't want to do that, would you provide us with the geographical (01377) number for your company so that it can be put into the Say no to 0870 database?

Realistically, there can be no significant reward for Mrs Webster to be using the 0870.
As she says, she operates 2 coaches. In an area where there is a significant operating centre with several firms, we can assume her calls received log would not be too large. And as you don't start getting any rewards from these rip off telcos until a significant amount of calls have been received, I think we can safely say MrsWebster will not qualify on a regular basis.
Admittedly the telco has probably provided her the number for free, but then so does BT, NTL whoever. And line rental etc still has to be paid, so why not just settle for the number that ultimately the calls are diverted to if you want to do it for little expense?

I use several numbers, that way the client can make up their own mind to choose the least cost route for their circumstance.
Mobile - so they can call from their mobiles using inclusive minutes. (free from mobiles)
0800 - this diverts to the landline  (free from land line)
An 020 landline, which gets diverted to the mobile.  (free with all inclusive packages, and use of inc mins on mobile)
The only expense is the 0800 at £5 per month, but I get 800 free mins included.

And I only operate 2 vehicles as well.
So it is possible to offer the service at minimum cost.