Can anyone help with finding the geographical number for this online shop AV UK LTD The details for contact are

Phone UK
0870 7580614 
Fax UK
0870 7580605 
Phone Non UK
0044-8707580614 
Fax Non UK
0044-8707580605 

Does anyone have any idea what to call from UK? They sent me a remote control that is not working at all and I have emailed them with no response so I'm going to have to call them. Just didn't fancy calling an 0870 number when its not my flippin fault anyway plus I'll have to pay for the return of the item by the looks of it, so not very pleased 

Thanx

onesexylady wrote on May 15^th, 2006 at 11:11am:
If an item you purchase is faulty when it arrives or faulty within a month then it is considered faulty on arrival and you are entitled to a full refund and/or replacement (assuming they have replacements in stock).  AV UK have to pay for the post & packing back to them at their expense but they may ask you pay it and get a receipt and post the receipt to them and they'll refund you the post & packing, along with the cost of the item itself (including any original post & packing).

If they try and say that you're responsible for post & packing then they're telling lies and just trying to save them from the cost of p&p.

I had a feeling they wouldn't be too happy about you wanting to return anything.

If you've had the item for less than 7 working days from receipt of the goods then you can return the item under the Distance Selling Regulations and all you would be required to pay would be the post&packing back to them (which would be cheaper than the 30%).  There are certain excepts and the goods have to go back to them in as new a condition as possible.  See this site and the FAQ's and then if you want ring your local trading standards for advice.

UPDATE:

If you are within 7 working days then you have to write to them and/or email them with your intentions of returning the item under this regulation.

They wont because by the time they come back to you, it'll be outside the 7 days.  The best you can do is hope it is faulty.