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SAYNOTO0870.COM › Main Forum › Government and Public Sector › Doctors 0845 number charges when engaged

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Doctors 0845 number charges when engaged (Read 24,439 times)

gudman

Junior Member

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Posts: 89

Re: Doctors 0845 number charges when engaged
Reply #15 - Jul 7^th, 2006 at 1:10pm

tony-i'm really surprised what sor of call packages gp's using at their home,i'm sure atleast once everybody in this country have called a ngn and see the difference in the bill,i'm really wondering about the revenue- where is it going, ?for improved patients service or on to gp's own pocket. i am sure you are not aware of this problem just think about all other gp's those who are moving to ngn.

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Tony_Walsh

Ex Member

Re: Doctors 0845 number charges when engaged
Reply #16 - Jul 7^th, 2006 at 2:18pm

gudman I've checked again. The GP will get no money from the deal, but gets a system with more "bells and whistles" only. However, what the provider firm gets is another matter! The GP has no vested financial interest whatsoever from my experience with NEG (Network Europe Group or Surgery Line) earlier this year.

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Heinz Supreme Member Offline Posts: 1,362 Essex	Re: Doctors 0845 number charges when engaged Reply #17 - Jul 7^th, 2006 at 7:27pm Quote: The GP will get no money from the deal, but gets a system with more "bells and whistles" only. Yes he (they) do (does). He (they) get(s) a new telephone system F.O.C. - and the pateints pay for it time and time and time again when they call.
Back to top	After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015 IP Logged

Tony_Walsh

Ex Member

Re: Doctors 0845 number charges when engaged
Reply #18 - Jul 7^th, 2006 at 10:31pm

That's right Heinz - the GP gets no money but an enhanced facility - the cost is borne by the incoming callers which I believe is wrong - and I'm not the only professional that believes that!
The facilities are "sold" to us as an enhanced facility for patients and staff, not as a cash incentive.
We're all on the same side.

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Dave

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Posts: 9,902
Yorkshire
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Re: Doctors 0845 number charges when engaged
Reply #19 - Jul 7^th, 2006 at 10:47pm

Quote:

IIRC, some surgeries have said that they receive 2p/min which is paid to NEG for provision of the system. Pencoed Medical Centre says it doesn't make anything, see here.

You may find this thread interesting. It's about Janice Gregory AM who claimed that doctors were "making a fast buck", something that she was reprimanded for.

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