Tanllan wrote on Jun 16
th, 2006 at 6:10pm:
Am gradually moving stuff from Mudland Bank. Nationwide seems very efficient - and friendly when I phone and email.
I have had an account with Nationwide for two and a half years as well as NatWest for 24 years.
Basically NatWest (aka Royal Bank of Scotland of which NatWest is now just a cypher brand) angers me in about 20 different ways a year and Nationwide are delightful chappies who seem to be totally customer focused. NatWest weren't such a bad bank but Royal Bank of Scotland are complete ripoff artists who introduce new scam charges almost every single week.
Especially noteworthy at Nationwide is avoiding the 2.65% foreign exchange rate levy on Credit Card use abroad and the £2 flat rate + 2.65% foreign exchange rate levy on cash withdrawals from credit card machines. I see that they have finally started to advertise this in a big way, although currently only in relation to the credit card rather than in relation to the blue Visa debit card which is the cheapest way to make foreign cash withdrawals.
The only concern with Nationwide I have is that they do use 0845 numbers for some central call centres like their Internet helpline, even though the branches all have geographic numbers. However I am hoping that as soon as 03 numbers are available that they will repllace the 0845s with these instead.