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SAYNOTO0870.COM › Main Forum › Geographical Requests › BT Synergy 3105 helpline on 0870 605 8047

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BT Synergy 3105 helpline on 0870 605 8047 (Read 10,492 times)

cobra Newbie Offline Posts: 6	BT Synergy 3105 helpline on 0870 605 8047 Jun 24^th, 2006 at 1:10pm Hi There! I'm new here. This is my first post. Has anyone had any problems with BT cordless phone Energy 3105? Does any one have an alternate number for : BT Synergy 3105 helpline on 0870 605 8047 I checked on the site but was unable to find it. Thanking you all.
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Dave

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Re: BT Synergy 3105 helpline on 0870 605 8047
Reply #1 - Jun 24^th, 2006 at 1:39pm

What sort of problems are you having?

The manual for the Synergy 3105 is here.

Are there any clues as to who manufactured it; perhaps a label on the device (base station)? It's probably not made by BT and the 0870 number may well go through to the manufacturer.

I believe Siemens manufacture DECT phones on BT's behalf. Does your model resemble any of these Siemens models?

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cobra

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Re: BT Synergy 3105 helpline on 0870 605 8047
Reply #2 - Jun 24^th, 2006 at 2:00pm

Thanks Dave for your quick response.

On the box it says: Item code 011711 Made in China. There is a prize draw + registration form inside which mentions the product of: CLARITAS (UK) LTD, PARK HOSE, STATION RD, TEDDINGTON, MIDDX TW11 9AD. I also tried to locate Claritas on the list but was not able to locate them.[color=#0000cc

My son bought this for me and now lives away from home. There was a manual and a receipt with it but unfortunately due to my converitng my garage to Disabled facilities evrything from my garage is allover the place and I can not locate them. Your link will however help.

The problem is that the top volume (5 on the handset) is now very low and we can hardly hear the ring. I've changed the batteries (I have been in the battery business for over 20 years) but still no luck. I know that its a hardware fault.

PS: BT and others are still selling this on the web.
See link: http://www.shop.bt.com/invt/cay193

« Last Edit: Jun 24^th, 2006 at 2:06pm by cobra »

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Dave

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Re: BT Synergy 3105 helpline on 0870 605 8047
Reply #3 - Jun 24^th, 2006 at 2:37pm

cobra wrote on Jun 24^th, 2006 at 2:00pm:

... There is a prize draw + registration form inside which mentions the product of: CLARITAS (UK) LTD, PARK HOSE, STATION RD, TEDDINGTON, MIDDX TW11 9AD. ...

Claritas (UK) (now owned by Acxiom) appear to be into information and data, which is probably why they want you to enter a 'prize draw'. I guess they will be asking you questions so that they know what you like and therefore what things might interest you.

cobra wrote on Jun 24^th, 2006 at 2:00pm:

The problem is that the top volume (5 on the handset) is now very low and we can hardly hear the ring. ...

Perhaps you could try a different ringtone. But if it's just happened without changing ringtone, it's strange.

Where is the ringer situated and could it be that the holes for the sound to come out are blocked?

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cobra

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Re: BT Synergy 3105 helpline on 0870 605 8047
Reply #4 - Jun 24^th, 2006 at 10:11pm

Dave,

Thanks for your reply.

I changed three different strengths of batteries, all different ringtones, volume levels. going back to default factory levels but still had no joy before coming on this site. I have also tried to check, without actually trying to open the handset, and the ringer holes do not appear to be blocked.
If I can't find the alternate number than I'll be forced to ring on 0870 number.
I had also tried BT and this is the answer I received:

Thank you for your email regarding your BT Synergy 3105 telephone.

I am very sorry to learn of the problems you are experiencing with your Synergy 3105 telephone.

For full advice and assistance in this matter please call the BT Synergy 3105 helpline on:

0870 605 8047

Please accept my apologies for any inconvenience this may cause and thank you for your co-operation.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Jacqueline Boyd
BT Customer Services
Ref; 6824632

In the future, you may find the information you need from BT's self-help service. Please click below to try the BT.com Search Engine, or use the site map:
http://www.bt.com/search

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Dave

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Re: BT Synergy 3105 helpline on 0870 605 8047
Reply #5 - Jun 24^th, 2006 at 10:37pm

I have searched and I cannot find any clues as to who BT has had to make these models. The user guides for its products are online, and, particularly the Diverse range, have mention of Siemens and a part number on the back page. Google finds this nicely, see here.

Maybe you could have a look on the internet, see if anyone has encountered the same problem. Post a request on the MoneySavingExpert.com Forums, someone in there might know or be able to help you.

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cobra Newbie Offline Posts: 6	Re: BT Synergy 3105 helpline on 0870 605 8047 Reply #6 - Jun 24^th, 2006 at 10:44pm Dave, Thanks for your help.
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pianonoise Newbie Offline Posts: 1	Re: BT Synergy 3105 helpline on 0870 605 8047 Reply #7 - Nov 9^th, 2006 at 7:00pm hi, just bumping this thread because im looking for the bt helpline now too! got given a Bt studio 1500 twin phone by BT and its not working properly... anyone?
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Dave

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Re: BT Synergy 3105 helpline on 0870 605 8047
Reply #8 - Feb 15^th, 2007 at 2:26pm

A number has just been entered into the database. I haven't tried it. It is 0207 403 0201 and is the SunCorp Technologies London office. Is it SunCorp that manufactures these phones?

SunCorp Technologies products are on its website here and BT is down as one of clients. Do any of these products look like the BT Synergy?

« Last Edit: Feb 15^th, 2007 at 2:30pm by Dave »

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