Barbara wrote on Jul 6
th, 2006 at 8:20am:
Do employers reaslise how much these calls cost their organisations whether through employees or as essential business calls? Even organisations which use NGNs must face higher costs for calls to other NGNs and good organisations that use geo nos are penalised.
It's hard to believe the degree of stupidity that exists within UK organizations, commercial or otherwise. My last employer, when I lived in the UK, used an 0870 number for its 'staff information line' which was primarily used for dissemination of corporate information. This organization, a government agency with a staff of around 10,000, actively encouraged employees to call from their office phones. Whilst the agency may have been making a couple of pence per minute from NTS revenue, it would pay in the order of 8p per minute for each and every call (virtually all would be made during weekday daytime). Despite the agency having a sophisticated telephone switch that could easily accommodate a 'voice mailbox' or similar on one of its internal extensions (as it does with its 'inclement weather information line'!), thus reducing the cost to effectively zero, it preferred to have the ludicrous 0870 solution, presumably suggested by some idiotic consultancy company in partnership with a 0870 reseller. Completely bonkers, but consistent with the UK civil service (including Ofcom) being clueless about telephony matters.
I also had to laugh about this report on the BBC web site:
http://news.bbc.co.uk/1/hi/uk/5201748.stm"Stolen phones cost FCO £600,000"
which includes
"Two satellite phones stolen in Iraq cost the Foreign Office almost £600,000 in bills, a spending watchdog says.
It took about 18 months before the phones were cut off, despite a junior staff member in the Foreign Office telephony unit querying the huge bills.
The National Audit Office said
neither senior staff nor the Iraq Policy Unit bothered to look into it and continued to pay the itemised monthly bills. "
Read it and weep.
Unbelievable.