I have searched the B.T. (British Telecom) website in order to escalate an issue I was experiencing with one of their acquired subsidiary companies (DABS). In view of the urgency of the issue - it involved a transaction that I had paid for - it was urgent enough for me to articulate the issue as I was fed up communicating with a computer. However, I was suspicious when I found the tele number offered was an NG 0870. I thought , as a BT Customer, that the 8p/min charge would enable access to the highest authority... wishful thinking of course. So I looked at this website (info. courtesy of 'WHICH') but could not get a match. I telephoned anyway and indignantly requested the 'authoriative voice' that I had requested, to telephone me back. I stated my business and asked the representative to take ownership of the problem. He said all the right things and even telephoned me back. I should have known just how serious he was when he stated that he had a handle on the issue and would call me back tomorrow - Saturday. It never happened! I suspect it was a dreaded 'help desk' Does anyone know an alternative to  0870 2430126 - I want to make some further enquiries before I go to the 'Big Boys' 

OK, so it's the BT Shop that we're trying to find a number for. On the terms and conditions page it gives BT's VAT number and makes no indication of an outside company providing the service. I thought that there was some connection to WithandWithoutWires.com, but I must have been mistaken. The only connection seems to be that user guides for BT's cordless phones mention them.

Do you have an address for BT Shop?

The number entered into the database for BT Shop Customer Services is 0800 0856161. Please let us know how well it works.