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SAYNOTO0870.COM › Main Forum › Geographical Requests › FlyThomasCook.com (Fly Thomas Cook)

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FlyThomasCook.com (Fly Thomas Cook) (Read 45,566 times)

michelleshoc Newbie Offline Posts: 8	FlyThomasCook.com (Fly Thomas Cook) Jul 21^st, 2006 at 5:55pm Hi does anyone have the number www.flythomascook.com the 0870 number 0870 752 0918, with waits of over 10 mins its ridiculous Thanks Michelle ~ Thread title edited by Dave
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: FlyThomasCook.com (Thomas Cook) Reply #1 - Jul 21^st, 2006 at 6:46pm There is a thread on Thomas Cook here. Also, search the database for "Thomas Cook" and it gives some numbers to try. Please come back and give some more information like an address, as detailed in the instructions for posting requests.
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michelleshoc

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Re: FlyThomasCook.com (Thomas Cook)
Reply #2 - Jul 21^st, 2006 at 6:58pm

Sorry about the title Dave. Have just looked at other thread and I need to point out this is not the main thomas C or TC Direct but specifically for FlyTC.com. Interestingly the one time I did get through to them they told me that TC Direct are in the same room but use 0871 111 111. And although Direct can book the same flights, wait for this, one flight I enquired about today is £100 dearer with Direct than Fly TC.com.

Thanks
Michelle

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michelleshoc Newbie Offline Posts: 8	Re: FlyThomasCook.com (Thomas Cook) Reply #3 - Jul 21^st, 2006 at 6:59pm Oops forgot to say also I dont have an address sorry.
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Dave

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Re: FlyThomasCook.com (Thomas Cook)
Reply #4 - Jul 21^st, 2006 at 7:18pm

michelleshoc wrote on Jul 21^st, 2006 at 6:58pm:

... Interestingly the one time I did get through to them they told me that TC Direct are in the same room but use 0871 111 111. ...

Checking the database again, there is an entry for 0870 1111111 (you are 1 digit short) and it gives 01274 387425 which is a Bradford number.

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michelleshoc Newbie Offline Posts: 8	Re: FlyThomasCook.com (Thomas Cook) Reply #5 - Jul 21^st, 2006 at 7:26pm He he you noticed my deliberate mistake lol. Thanks for looking but that number is TC emergency office and couldnt help
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Dave

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Re: FlyThomasCook.com (Thomas Cook)
Reply #6 - Jul 21^st, 2006 at 7:40pm

From 192.com the address of the office in Bradford is:
THOMAS COOK TOUR OPERATORS LTD

ALDERMANBURY HOUSE
2-4 GODWIN STREET
BRADFORD WEST YORKSHIRE BD1 2ST

Tel: 01274 387 777
Fax: 01274 387 740

This telephone number goes through to a recording with options, but they sound as though they're not for the end customer to call. Still, it looks as though numbers begin 01274 387xxx

Are there any other clues like a geographical fax number?

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michelleshoc

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Re: FlyThomasCook.com (Thomas Cook)
Reply #7 - Jul 21^st, 2006 at 7:50pm

I dont have anything more. The flythomascook.com website / dept is really mainly for online booking, in fact they make it nigh impossible to find a tel number in the first place. My booking is not straighforward so I need to talk with them as well. Their call centre is very understaffed and so there are veryyyyyyyyyyy long waits if you even get to talk to anyone at all, I have twice been cut off after 15 mins of waiting, whereas I can get through on the TC Direct number within minutes.
Its soooooooooooo frustrating.

Michelle

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michelleshoc Newbie Offline Posts: 8	Re: FlyThomasCook.com (Thomas Cook) Reply #8 - Jul 21^st, 2006 at 7:55pm Ok I have just found thios Our registered company name, company number and registered office address are as follows: Thomas Cook Tour Operations Ltd The Thomas Cook Business Park Coningsby Road Peterborough PE3 8SB Company Registration Number: 1450464 England ATOL: 1368 Michelle
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Dave

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Re: FlyThomasCook.com (Thomas Cook)
Reply #9 - Jul 21^st, 2006 at 10:00pm

michelleshoc wrote on Jul 21^st, 2006 at 7:55pm:

Ok I have just found thios

Our registered company name, company number and registered office address are as follows:

Thomas Cook Tour Operations Ltd
The Thomas Cook Business Park
Coningsby Road
Peterborough
PE3 8SB

Which is the address DaveM quoted in the other thread, including a phone numbers.

« Last Edit: Jul 21^st, 2006 at 10:01pm by Dave »

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michelleshoc Newbie Offline Posts: 8	Re: FlyThomasCook.com (Thomas Cook) Reply #10 - Jul 21^st, 2006 at 10:06pm Yes I went back after I posted and saw. Rang them 01733 417000, were closed but the options given were office based or emergencies
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alyon Newbie Offline Posts: 11	Re: FlyThomasCook.com (Thomas Cook) Reply #11 - Apr 3^rd, 2012 at 3:34pm I have been trying to contact them too to advise them of a person with special needs on the booking form. I have been given the run around-so will write to them. Unless anyone has a number for their newcastle airport desk-they must be making a fortune from these high priced numbers.
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CJT-80

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Re: FlyThomasCook.com (Thomas Cook)
Reply #12 - Apr 4^th, 2012 at 11:32am

aylon,

I have found an alternative number to the 0871 number given by Newcastle International Airport (0871 882 1121) as on the SNT0870 Database: 0191 214 3305

According to their website - http://www.newcastleairport.com/airportfacilities/passengersofrestrictedmobility... they advise to call them regarding passengers with restricted mobility or special needs.

Alternatively if your trying to contact Thomas Cook perhaps try the online "chat" facility - http://www.thomascook.com/customer-services

Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com

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caddyman

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Re: FlyThomasCook.com (Thomas Cook)
Reply #13 - Dec 5^th, 2012 at 12:21pm

Thos Cook must be the worst company in the world to find someone to speak with. I eventually contacted someone who suggested writing my complaint and posting it to Customer Relations in Bradford. I did this on October 29th and am still awaiting a response. I`m now trying to find an alternative number for thomascook-santander in an effort to obtain the 8% off holidays with Santanders 123 account. What a total waste of time. Angry

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Chopin Newbie Offline Posts: 1 North Yorkshire Gender:	listed number not working Reply #14 - Nov 1^st, 2013 at 10:50pm The numbers given for Fly Thomas Cook customer services do not work. They are 01274 387707 and 01733 842110. Are there any others? It must be for querying the cost of an existing booking to try to get a partial refund.
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