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BT Price changes from 1/8/2006 (Read 72,215 times)
Dave
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Re: BT Price changes from 1/8/2006
Reply #45 - Aug 24th, 2006 at 3:10pm
 
I've received the "Changes to BT's Pricing and Terms & Conditions" and I agree, someone's made a mistake somewhere. Notice how it's printed in black and white, no colour, yet the covering letter from Ms Lewis is colour. "Option 2. Sliced by over 28% a year." This, being British Telecom makes me ashamed to be British.

The spin that is put on this leaves all but the most saavy thinking that prices are coming down for all.  Cry

On billboards up and down the country there is the message "BT has cut it call package prices." Whilst this may be true, it has increased certain chargeable calls by introducing whole minute charging and a call setup fee.  Angry
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Re: BT Price changes from 1/8/2006
Reply #46 - Aug 24th, 2006 at 3:40pm
 
BT have been economical with the truth, as I said in my previous post (#18):-

A typical call to a 01/02 number, lasting 15 minutes, has increased by a staggering 10%.

The headlines should read:  “BT  Announces  A  Massive  Price  Increase In Call Costs”
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« Last Edit: Aug 24th, 2006 at 3:41pm by kk »  

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bbb_uk
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Re: BT Price changes from 1/8/2006
Reply #47 - Aug 24th, 2006 at 4:09pm
 
I've noticed something else as well in the booklet!?

It only states "Reductions in 0870 Rates." and nothing about reductions in 0845 which is mentioned here.

Even on this BT update page, it only states reductions in 0870 rates!!

Another question now is, is the cost of 0845 being reduced as well?
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Re: BT Price changes from 1/8/2006
Reply #48 - Aug 24th, 2006 at 4:10pm
 
BT seem to make plenty of mistakes when it comes to the new prices.

From http://www.callsave.bt.com/pricing.html
Quote:
Weekday calls will reduce in cost to 7p per minute in the daytime and 3.5p per minute in the evenings. 0845 weekend calls will reduce in cost from 1.5p per minute to 0.5p per minute.


That makes it sound as if weekend 0845 calls have been reduced by two thirds. But since when have they been 1.5p/min? They are actualy 1p/min!
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omy
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Re: BT Price changes from 1/8/2006
Reply #49 - Aug 25th, 2006 at 9:58am
 
Has anyone found any definitive answer to the question posed by lompos in thread #38?
When does the 3p 'call setup fee' charge actually kick-in?
My suspicions are because it's not called a 'connection' charge, it will mean a 'connection' doesn't actually have to be made (BT marketting ARE sharp - think of what they've got away with previously!!) and so might we be paying 3p every time we lift the phone, regardless of whether it is answered or not.
I need convincing otherwise!
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Re: BT Price changes from 1/8/2006
Reply #50 - Aug 25th, 2006 at 2:11pm
 
omy wrote on Aug 25th, 2006 at 9:58am:
so might we be paying 3p every time we lift the phone, regardless of whether it is answered or not.
I need convincing otherwise!

We already have this. It's called BT Answer 1571.
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Re: BT Price changes from 1/8/2006
Reply #51 - Aug 25th, 2006 at 2:15pm
 
bbb_uk wrote on Aug 24th, 2006 at 4:09pm:
I've noticed something else as well in the booklet!?

It only states "Reductions in 0870 Rates." and nothing about reductions in 0845 which is mentioned here.

Even on this BT update page, it only states reductions in 0870 rates!!

Another question now is, is the cost of 0845 being reduced as well?

We should make sure we keep a copy of any webpages or other literature that says 0845 is reduced, in case they go back on it.

However, it is only weekend 0845 calls that will be cheaper. And it's 0870 that had been getting most of the bad press, so it's hardly surprising that they want those reductions to be featured more prominently.
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omy
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Re: BT Price changes from 1/8/2006
Reply #52 - Aug 25th, 2006 at 2:48pm
 
"Quote from jrawle :- We already have this. It's called BT Answer 1571. "

Sorry, I must be slow today, but I cannot see the relevance of this answer to the question I posed.  Are we already being charged, even if the phone isn't answered?  I don't think so.
Can anyone explain jrawle's answer for me ?
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jrawle
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Re: BT Price changes from 1/8/2006
Reply #53 - Aug 25th, 2006 at 4:21pm
 
omy wrote on Aug 25th, 2006 at 2:48pm:
"Quote from jrawle :- We already have this. It's called BT Answer 1571. "

Sorry, I must be slow today, but I cannot see the relevance of this answer to the question I posed.  Are we already being charged, even if the phone isn't answered?  I don't think so.
Can anyone explain jrawle's answer for me ?

I said it slightly tongue-in-cheek (perhaps it could have done with an emoticon  Wink )

The point is, if you call someone and they are already on the phone, you go immediately through to their voicemail without any warning. You have paid the 5p minimum call charge without the other person answering. (When I phone someone, it's because I want to have a two-way conversation. If I wanted to leave a message, I'd send an e-mail or SMS).

The same is true if the phone rings for more than seven rings.
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Re: BT Price changes from 1/8/2006
Reply #54 - Aug 25th, 2006 at 5:27pm
 
jrawle wrote on Aug 25th, 2006 at 2:15pm:
We should make sure we keep a copy of any webpages or other literature that says 0845 is reduced, in case they go back on it.

However, it is only weekend 0845 calls that will be cheaper. And it's 0870 that had been getting most of the bad press, so it's hardly surprising that they want those reductions to be featured more prominently.
It makes no difference as they'll say it was a misprint or something anyhow.

BT have made a big deal by saying their 0870 are among the most competitive in the market and I thought they could have done the same for 0845 on the weekend rates!
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« Last Edit: Aug 25th, 2006 at 5:31pm by bbb_uk »  
 
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Re: BT Price changes from 1/8/2006
Reply #55 - Aug 25th, 2006 at 7:06pm
 
bbb_uk wrote on Aug 25th, 2006 at 5:27pm:
jrawle wrote on Aug 25th, 2006 at 2:15pm:
We should make sure we keep a copy of any webpages or other literature that says 0845 is reduced, in case they go back on it.

However, it is only weekend 0845 calls that will be cheaper. And it's 0870 that had been getting most of the bad press, so it's hardly surprising that they want those reductions to be featured more prominently.
It makes no difference as they'll say it was a misprint or something anyhow.

BT have made a big deal by saying their 0870 are among the most competitive in the market and I thought they could have done the same for 0845 on the weekend rates!

I thought BT halving the cost of calls to 0845 numbers to ½p per minute at weekends was pretty good.
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« Last Edit: Aug 25th, 2006 at 7:07pm by Heinz »  

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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bbb_uk
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Re: BT cut prices of call packages from 1/8/2006
Reply #56 - Sep 6th, 2006 at 12:57pm
 
bbb_uk wrote on Aug 23rd, 2006 at 4:23pm:
Dave wrote on Jul 31st, 2006 at 6:23pm:
Whole minute charging will not apply to 08 NTS...
There appears to be a discrepancy!

The t&c printed on their website here state that the whole minute charging will not apply to NTS calls, etc but yet we got a letter from BT informing us of their new prices and a booklet of changes to the t&c, and under "Whole Minute Charging", I quote the following:-
Quote:
From 1st October 2006, each call will be rounded up to the next whole minute for national and local geographical calls, international calls, landline-to-mobile calls, premium rate service calls and NTS calls (e.g. 0845, 0870)....
I've read this several times and I've definitely read it correctly so the obvious question is which version of their t&c is correct?  I suspect it is that latter one that I got through the post simply because this would mean more money for BT!

Just had confirmation that "Whole Minute Charging" will NOT apply to NTS calls.

How long it is before they change that as well using the "inline with our other call charges" spiel (!?!)
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Re: BT Price changes from 1/8/2006
Reply #57 - Sep 6th, 2006 at 1:01pm
 
I am interested to know how the call set-up fee will affect per call charging. That is, where a 08 or 09 number is charged at a certain amount, regardless of the length of the call. Will a call that will cost 10p now cost 13p and will service providers have to promote it as such?
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Re: BT Price changes from 1/8/2006
Reply #58 - Sep 6th, 2006 at 2:30pm
 
Dave wrote on Sep 6th, 2006 at 1:01pm:
I am interested to know how the call set-up fee will affect per call charging. That is, where a 08 or 09 number is charged at a certain amount, regardless of the length of the call. Will a call that will cost 10p now cost 13p and will service providers have to promote it as such?



I think I read somewhere that fixed fee calls won't change.

These are usually the 09 numbers that are used for voting, and quiz shows etc.
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Heinz
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The 'Changes to BT's Pricing and T&Cs' leaflet
Reply #59 - Sep 20th, 2006 at 10:40am
 
I have just received a phone call reply to an e-mail I sent to BT's CEO about the leaflet.

I was told by Phil Roach from the Chairmain & Chief Executive's Office (cceo@bt.com) that the leaflet is correct in all respects EXCEPT that the Call Set-up fee is shown somewhere as being 3p + VAT whereas it should read 3p including VAT (I can't find that error though).

Apparently the leaflet 'slipped through the net' (no reference number or date) and the manager concerned has been 'advised' accordingly.  However, as the single error (which I still can't find) is so minor, replacement leaflets will not be issued on grounds of cost.
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« Last Edit: Sep 20th, 2006 at 10:41am by Heinz »  

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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