SAYNOTO0870.COM - BT Price changes from 1/8/2006

jrawle

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Re: The 'Changes to BT's Pricing and T&Cs' leaflet
Reply #60 - Sep 20^th, 2006 at 11:41am

Heinz wrote on Sep 20^th, 2006 at 10:40am:

I was told by Phil Roach from the Chairmain & Chief Executive's Office (cceo@bt.com) that the leaflet is correct in all respects EXCEPT that the Call Set-up fee is shown somewhere as being 3p + VAT whereas it should read 3p including VAT (I can't find that error though).

Does that mean, where it said whole minute charging applies to NTS calls was correct? (And the website wrong?)

So 0871 calls will cost 13p minimum.

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bbb_uk

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Re: The 'Changes to BT's Pricing and T&Cs' leaflet
Reply #61 - Sep 20^th, 2006 at 12:09pm

Heinz wrote on Sep 20^th, 2006 at 10:40am:

I was told by Phil Roach from the Chairmain & Chief Executive's Office (cceo@bt.com) that the leaflet is correct in all respects EXCEPT that the Call Set-up fee is shown somewhere as being 3p + VAT whereas it should read 3p including VAT (I can't find that error though).

I got informed by an email from Gavin Patterson (MD of BT consumer) that Whole Minute charging will not apply to NTS calls.

Now which one is correct? Is whole minute charging being applied to NTS calls or not?

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« Last Edit: Sep 20^th, 2006 at 12:09pm by bbb_uk »

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Heinz Supreme Member Offline Posts: 1,362 Essex	BT Price changes from 1/10/2006 Reply #62 - Sep 20^th, 2006 at 2:19pm I've e-mailed Phil Roach for 'clarification' on that!
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bbb_uk Global Moderator Offline Posts: 2,041	Re: BT Price changes from 1/10/2006 Reply #63 - Sep 20^th, 2006 at 2:58pm Heinz wrote on Sep 20^th, 2006 at 2:19pm: I've e-mailed Phil Roach for 'clarification' on that! I've emailed Gavin Patterson for 'clarification' on that stating what Phil Roach had said.
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Heinz Supreme Member Offline Posts: 1,362 Essex	ROACH Vs. PATTERSON - Round 1 Reply #64 - Sep 20^th, 2006 at 3:01pm I wonder who'll say, "Wanna fight?" first!
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bbb_uk

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Re: BT Price changes from 1/8/2006
Reply #65 - Sep 20^th, 2006 at 3:09pm

Well, just had a response as follows:-

Quote:

I can confirm that we will not be providing whole minute rounding on calls to NTS numbers.

I will contact Phil Roach to ensure he is properly informed.

I still think though it wont be long before whole minute rounding applies to NTS & PRS calls as well - after all it's extra revenue on top of the recent changes.

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jrawle Supreme Member Offline Posts: 708 Didcot, Oxfordshire Gender:	Re: BT Price changes from 1/8/2006 Reply #66 - Oct 2^nd, 2006 at 4:19pm It's October, so have the new prices for 0870 and 0845 come into play? I'm particularly keen to see if weekend 0845 calls will really cost just 0.5p/min. Where can I find the current prices? The Specialised Numbers PDF still has the old prices (and is dated September 2006).
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: BT Price changes from 1/8/2006 Reply #67 - Oct 2^nd, 2006 at 6:06pm jrawle wrote on Oct 2^nd, 2006 at 4:19pm: Where can I find the current prices? The Specialised Numbers PDF still has the old prices (and is dated September 2006). It's now been updated and is dated October 2006.
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jrawle

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Re: BT Price changes from 1/8/2006
Reply #68 - Oct 2^nd, 2006 at 10:55pm

Maybe this provides the definitive answer regarding whole minute rounding:

Quote:

Duration Rounding
The duration of the following call types will be rounded up to
the next whole minute:
• Operator Assisted Calls (specially assisted) excluding Number
Translation Services e.g. 0845, 0870, 0871, 08xx and
excluding calls to premium numbers e.g. 09xx.
• International Calls (including calls to international mobiles
but excluding ISDN 64k and satellite calls e.g Inmarsat)
• Calls from Northern Ireland to the Irish Republic
• Inland Calls (including g21)
• Calls to Channel Islands
• Fixed-to-mobile calls (excluding ISDN 64k)
• Calls from Private Payphones
• Calls to 05xx number range
• Geographic calls using ISDN 64k
All other call types will be rounded up to the next whole
second unless otherwise stated in the relevant section of the
Price List.

Call Set-Up Fee
A Call Set-Up Fee of 2.55 pence (exc VAT) will apply to the
following Call Types:
• Operator Assisted Calls (specially assisted)
• International Calls (including calls to international mobiles)
• Inland Calls to numbers beginning 01 and 02 and including
Number Translation Services calls e.g. 0845, 0870, 0871,
08xx and including calls to premium numbers e.g. 09xx.
• Fixed-to-mobile calls
• Calls from Private Payphones
• Calls to 05xx number range
• Geographic calls using ISDN 64k

Still slightly ambiguous, but I do read that to mean whole minute rounding doesn't apply to 084/7, but the set-up fee does.

Incindentally, g21 means 05xx VOIP numbers (which, strangely, are also listed separately in the list of numbers whole minute rounding applies to).

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farci

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Re: BT Price changes from 1/8/2006
Reply #69 - Oct 3^rd, 2006 at 7:45am

jrawle wrote on Oct 2^nd, 2006 at 10:55pm:

Maybe this provides the definitive answer regarding whole minute rounding:

Quote:

Duration Rounding
The duration of the following call types will be rounded up to
the next whole minute:
• Operator Assisted Calls (specially assisted) excluding Number
Translation Services e.g. 0845, 0870, 0871, 08xx and
excluding calls to premium numbers e.g. 09xx.
• International Calls (including calls to international mobiles
but excluding ISDN 64k and satellite calls e.g Inmarsat)
• Calls from Northern Ireland to the Irish Republic
• Inland Calls (including g21)
• Calls to Channel Islands
• Fixed-to-mobile calls (excluding ISDN 64k)
• Calls from Private Payphones
• Calls to 05xx number range
• Geographic calls using ISDN 64k
All other call types will be rounded up to the next whole
second unless otherwise stated in the relevant section of the
Price List.

Call Set-Up Fee
A Call Set-Up Fee of 2.55 pence (exc VAT) will apply to the
following Call Types:
• Operator Assisted Calls (specially assisted)
• International Calls (including calls to international mobiles)
•

Inland Calls to numbers beginning 01 and 02 and including
Number Translation Services calls e.g. 0845, 0870, 0871,
08xx and including calls to premium numbers e.g. 09xx.

• Fixed-to-mobile calls
• Calls from Private Payphones
• Calls to 05xx number range
• Geographic calls using ISDN 64k

Still slightly ambiguous, but I do read that to mean whole minute rounding doesn't apply to 084/7, but the set-up fee does.

Incindentally, g21 means 05xx VOIP numbers (which, strangely, are also listed separately in the list of numbers whole minute rounding applies to).

This appears to say all 08x calls are subject to the set-up fee - surely that does not include 0800/0808?

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orsonkart

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Re: BT Price changes from 1/8/2006
Reply #70 - Oct 3^rd, 2006 at 10:40am

At least someone else has spotted increases !!!

"Over 13 million telephone customers will be paying more for their phone bills as BT and TalkTalk return to charging by the minute.

BT customers will see a 28 per cent and TalkTalk customers a 30 per cent increase in the cost of daytime landline calls, warns price comparison website uSwitch.

The price changes were announced by both companies yesterday.

Chris Williams, uSwitch's telecommunications specialist commented: "BT is increasing bills by replacing per second billing with the old-fashioned and outdated per minute billing.

"BT's recent high profile promotion of their cost reduction exercise is now a seemingly redundant and hollow gesture for their millions of customers. TalkTalk has stuck by its promise 'to be cheaper than BT' but it is disappointing that they have mirrored these increases."

In addition to charging by the minute, BT will also add a 3p charge to connect the call.

This means the only BT call costs to stay at the same rate will be the fixed special rates, for example the 5.5p per hour evening rate of BT Together Option 1.

Mr Williams was critical of both company's reasons for making the changes.

"Both BT and TalkTalk stated that the changes have been made to make it easier for customers to understand their bills and call rates. The real reason is to increase revenue, without making any big changes to the 'headline' rates," he said.

Mr Williams concluded: "There is a wide range of choice in this highly competitive industry and in such a fast moving market we would urge everyone to make a habit of shopping around for the best deal. Households can save up to £1,207 per year by switching their home phone provider."

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jrawle

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Re: BT Price changes from 1/8/2006
Reply #71 - Oct 3^rd, 2006 at 12:57pm

farci wrote on Oct 3^rd, 2006 at 7:45am:

This appears to say all 08x calls are subject to the set-up fee - surely that does not include 0800/0808?

My fault! I didn't copy the section where it lists exceptions, such as freephone, zero-rated calls, fixed cost calls, etc.

Quote:

Except in the following cases or unless otherwise stated in
the relevant section of the Price List:-
• Freefone calls
• UK Evening and Weekend geographic calls where the pence
per minute (ppm) rate has been set to zero for the first hour
of each call (or to such calls which start within the
uncharged period but end after the uncharged period)
• Fixed rate UK calls on BT Together Option 1
• Fixed fee calls
• Calls charged by Time duration which start with a Fixed fee.
• International ISDN 64k Calls, Inland Fixed to Mobile ISDN
64k Calls, Fixed to WiFi Services and Satellite Calls (e.g
Inmarsat), for which a minimum call charge applies

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davidblatt Newbie Offline Posts: 1	Re: BT Price changes from 1/8/2006 Reply #72 - Oct 5^th, 2006 at 12:50am what can you do about 08712 numbers www.greenride.co.uk www.easypizza.co.uk www.easypizza.net because i think they must be more expensive
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Dave

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Re: BT Price changes from 1/8/2006
Reply #73 - Jan 12^th, 2007 at 10:29pm

I've just been updating all the links to The BT Price List as it's been changed and all the old links don't work any more. The information on there appears to be the same, they've just changed the style/format.

However, some of the changes like whole minute charging and the introduction of the call set-up fee seem to have changed else the information is incorrect and/or out-of-date.

BT Together Option 1 pricing information is here.

It says:
Quote:

See General Notes sub-part 4, for details of the applicable Call Set-up Fee.
Operative 1 Oct 2006

....refer to General Notes, sub-part 4 here

Quote:

Call Charge Rounding

Call Charges are expressed in pence per minute. The call duration will be rounded up to the next whole second.
Operative 1 Oct 2005

Residential Customers

Each call charge will be rounded up to half a penny, except for calls to Number Translation Services (NTS) which will be rounded up to a tenth of a penny. Calls to mobiles using NTS will be rounded up to half a penny. The total call bill will then be rounded up to the next whole penny before VAT is added. VAT will be calculated up to the next whole penny. Fixed fee prices where duration charges do not apply, will be rounded up to the nearest tenth of a penny.
Operative 1 Oct 2005

Minimum Call Charge - Residential Customers
Operative 1 Apr 2006

The Minimum Call Charge of 4.6p (ex VAT) will apply to all Residential calls except for the following call types, or unless otherwise stated in the relevant section of the Price List.

* Freefone calls.
* UK Evening and Weekend geographic calls where the pence per minute (ppm) rate has been set to zero for the first hour of each call (or to such calls which start within the uncharged period but end after the uncharged period).
* Fixed rate UK calls on BT Together Option 1.
*Fixed fee calls.
*Calls Charged by Time duration which start with a Fixed fee.

Looks out of date to me.

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