NGMsGhost wrote on Nov 1
st, 2006 at 3:25pm:
Perhaps though you are the anonymous respondent to the consultation?
Yep, that's me.
I believe the lack of responses were many reasons including:-
- The Ofcom consultation gave the impression that our concerns about call queuing, etc would be solved with the announcement of 0871 coming under ICSTIS remit.
- People just naturally thought that at the very least the main concern about call queuing and being charged would be dealt with as normal as it is for 09x numbers under ICSTIS remit.
- It was a pre-consultation and people couldn't be bothered responding to this and the next one - instead waiting until the final one!
I for one, didn't expect that ICSTIS was looking to apply what appears to be no rules at all really except coming up with a fancy new website so consumers didn't know they are premium rate numbers!
ICSTIS recommendations were basically to avoid applying cost transparency in adverts, etc, avoid applying call queuing, etc. Basically, avoid applying anything at all.
The problem is we don't know if the option of prohibiting being charged whilst in a queue is even going to be mention in the final consultation on this so let's hope the option is still there.
I'm going to read the consultation shortly after it comes out next time instead of waiting until the very last minute as I normally do.
I mentioned this consultation a few times on MSE but got hardly any response at all which is a shame because we all know people hate these numbers but can't be bothered responding or haven't the time to respond.
I think we need to get MSE involved in this next (final) consultation otherwise there will be no difference between 0871 numbers now and when they will be under ICSTIS remit except a fancy new website!