My bloods boiling!
I have written strongly to Trading Standards. I can only suggest that everyone do the same so a super complaint can be brought to fruition. Tell everyone to take the time and save the vast sums being handed over to companies for failing to provide a service that should be included in their costs. Trading Standards have a website, below, but you need to use your 'local' branch. Why should us , Jo public have to pay to inform companies that their serive has a fault, or if they do something wrong on your account. There's no incentive for a company to quickly deal with an issue when they know you are paying them just to wait in a queue. Where's the incentive to fix a fault when they know they can have customers call in.collect revenue?
Maybe the BBC can take the matter to hand, if anyone has a contact to use, in one of their consumer programs...
Makes my blood boil!
http://www.tradingstandards.gov.uk/