SAYNOTO0870.COM - Are orange $h****€r than usual?

rickuk80

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What happened to Customer
Service?

Posts: 28
Birmingham
Gender: male

Are orange $h****€r than usual?
Aug 23^rd, 2006 at 9:51am

Hi

I have just called orange after trying several times but giving up after being held in a queue for almost an hour with no reply. I have a fault handset (spv c550) and they are telling me that if I want to have it fixed I need to call an 0871 number at 25p per minute from my handset, which incidentally is within the 12 month warranty.

Secondly I have a line 2 number which I have used for years and asked them to convert this to pay as you go - which they have refused. If it was line 1 it would be OK, but as its line 2 - NO WAY.

Anyone know if having a premium rate number for a warranty helpline is legal? And secondly, am I not right in thinking that I own my telephone number and can port it out if I want to.

Cheers

Rick

UPDATE: and to make things worse - they are now closing the Peterlee call centre and have started moving billing enquiries to India!

« Last Edit: Aug 23^rd, 2006 at 9:10pm by DaveM »

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trevormc Newbie Offline Posts: 24	Re: Are orange $h€r than usual? Reply #1 - Aug 28^th, 2006 at 9:28am possibly is Curry's use one as well if you got your phone from a shop take it back if its faulty "it is no fit for the purperse " (sale of goods act) you are entitled to your mony back or replacement I did this with Curry's and I refused to ring 0870 they replaced my product
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