Shiggaddi
Senior Member
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Posts: 411
Saltash, Cornwall
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It could be that calls for Look again, are taken by the same operators that take calls for Grattan. There might be a slightly different NGN, which means when the operator answers the call, they say "Gratton, can I help you?", instead of "Look again, can I help you?"
How about trying the Grattan numbers. They might ask for your customer reference, and still deal with with enquiry even though they answer the phone with the Gratton opening.
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