farci wrote on Oct 4
th, 2006 at 2:42pm:
I see the problem, but is there not a charge anyway to set up 0845/0870, either as setup & rental or hidden in only a partial rebate?
Some providers dont have a setup charge or additional line rental for their 084/087 numbers. In some cases there may not even be a charge or if there is a charge there may be a very small charge for IVR menus (press 1 for this, 2 for that, etc) or for intelligent call routing, etc.
Whereas its almost very certain that any 03x will incur a setup fee and/or montly charge for these services that may currently be provided for free (or for very little) via an 0845 number. The reason is that 0845 teleco use the revenue they get from the call to offset/subsidise any additional features like IVR and/or intelligent call routing, etc an end company may use with their 0845.
Quote:In this case is 03x going to be more expensive?
Yes, I believe so for the company/gov dept, etc wanting to use an 03x number.
Basically, 03x will become more expensive for companies/gov depts than their 0845 numbers but us end consumers benefit instead by cheaper calls to them or even it being included in inclusive call plans.
I could be wrong but I'm sure when 0845 first came out that companies/gov depts using an 0845 had to contribute so much per minute for every minute us consumers spent calling the 0845. In other words it was really expensive for bigger call centres due to the volume of calls they received.
If teleco's offering 03x numbers decide to charge companies/gov depts so much per minute for every minute us consumers call an 03x number (similar thing to 0845 when first invented) then this and/or the additional monthly charge is going to put companies/gov depts off migrating as it would cost them more money.
Bottom line is there will be very little incentive for companies/gov depts to migrate from 0845 to 03x. It's only us consumers that benefit at the expense of companies/gov depts.
I don't mean to sound like I'm on the side of companies/gov depts as I'm just trying to convey the message that there is very little incentive to migrate from 0845 to 03x.
Any company doing so is actually putting their customers first and thinking of them instead of just thinking of the profits they'll possibly lose by using an 03x number.