NGMsGhost wrote on Aug 22
nd, 2007 at 11:42am:
idb wrote on Aug 22
nd, 2007 at 11:35am:
Paul Bates, chief executive for the PCT, said the trust had no power to ban the numbers.
"The PCT itself cannot ban these numbers and cannot impose restrictions outside the national GP contract arrangements," he said. "Nevertheless, we are going to investigate their use and we will work with local GPs to identify alternative options which GPs will be encouraged to use.
"The PCT is aware that some practices in Worcestershire do use 0845 and 0844 numbers. We do not approve of this but cannot stop it."
At last a PCT chief executive who has guts and sticks up for patients rather than looking to only say what is politically correct.
… give that journalist a medal. One of the best articles against 0844 misuse I have seen. ….
An unqualified “here here” from me.
Mr Bates seems to believe that the national GP contract which he is obliged to use when commissioning local services does not include any prohibition on GPs charging patients for NHS services. I am presently highly sceptical on this point.
It is unlikely that the contract could anticipate every devious way of collecting money from patients directly in the course of delivering NHS services so that each could be specifically prohibited. There surely cannot be any clause that allows GPs to enter into a commercial relationship with patients in respect of the delivery of NHS services, even if that relationship uses the patient’s telephone service provider as an agent.
If PCTs cannot vary the terms of the contract so as to make it particular and thereby confidential, where is this document, issued by a public body, published?
Even if PCTs cannot stop use of 0844 numbers, they have a duty to advise all patients of charges made for the NHS services for which they are responsible (although not necessarily a duty to publish an up-to-date and comprehensive table of telephone call charge tariffs).
(For campaigners: PCTs have a very important role in this as they are the lowest level publicly accountable body involved. They also publish these telephone numbers as a key part of their role. Looking through their latest “Guide to local services” is a good way of finding where 0844 numbers are being used.)
David