SilentCallsVictim wrote on Oct 24
th, 2007 at 3:01pm:
Another reply from her;-
Thank you for your notification however we have been advised that by Telewest that it will be early 2008 before they are available for the public sector. However we have today tried to contact our Health Care Manager from Telewest for a more detailed timescale. In addition our Patient Services Manager has been contacted today by another telecommunications provider who may be able to offer 03 numbers around Christmas time however there services and options need to be reviewed in full.
I note your comment your comment regarding the 01772 telephone numbers however in order to comply with our NHS contract patients should have to make no more than 1 telephone call to reach emergency out of hour services, the 0844 number does where our 01772 numbers do not.
I understand your concerns about the surgery numbers, we are actively looking at alternatives however this may take some time to facilitate.
Louise Fowler
But she side steps the questions I keep asking her, and what is this about,
"contract patients should have to make no more than 1 telephone call to reach emergency out of hour services, the 0844 number does where our 01772 numbers do not. "
I mean come on, 01 numbers can be diverted!