SAYNOTO0870.COM - Sit-up TV/Bid TV/Price-Drop TV (Bid Shopping)

ashy12

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Re: BID-TV/PRICE DROP TV
Reply #15 - Dec 7^th, 2009 at 2:28pm

Dave wrote on Dec 7^th, 2009 at 11:05am:

ashy12 wrote on Dec 7^th, 2009 at 9:09am:

Anyone know how i can contact BID-TV,PRICE DROP TV,all the numbers listed on this site are not connecting to customer services,it asks you for security information and is not connecting to customer services,even head office number puts you through to same menu,at the moment i have no alternative but to use the rip off 0844 number with virgin media,my 01 calls etc would be free Angry

Hi and welcome to SAYNOTO0870.COM. I've joined your thread to the existing one for Price Drop TV and associated channels.

I gather that the numbers you're referring to are 0844 811 6611 and the then unverified alternative 020 8338 3900. There are also other entries for Sit-Up TV and I have added this 0844 number to them.

The 020 8338 3900 number answers the same as the verified number 020 8600 9700 which says "Head Office of Bid-Up TV & Price-Drop TV; ask for Customer services" and I have added it to this entry. It answers with an IVR (menu) requesting either an extension number (option 1) or name of a person to contact (option 2). It looks like they have changed it so that fewer calls go to the switchboard operator.

I selected option 1 and then entered 0 to be put through to the operator/switchboard, but it doesn't exist.

I had more success selecting option 2. You can either key in the first three letters of the person's surname or enter 0 to be put through to the switchboard.

So in summary, ring 020 8600 9700, select option 2 and press 0 to be put through to the switchboard and ask for customer services. Let us know how you get on.

Ive tried this option a number of times,when i press 0 for operator a automated voice tells me to leave a message after the tone,it does not put you through to a operator,they have deliberately done this so people have to use the 0844 no,it never used to be like this Angry

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Dave

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Re: BID-TV/PRICE DROP TV
Reply #16 - Dec 7^th, 2009 at 2:46pm

ashy12 wrote on Dec 7^th, 2009 at 2:28pm:

Ive tried this option a number of times,when i press 0 for operator a automated voice tells me to leave a message after the tone,it does not put you through to a operator,they have deliberately done this so people have to use the 0844 no,it never used to be like this Angry

Even if you were to get through using this method, there is no certainty that customer services are based at that location.

The contact address quoted in Sit-Up's terms of use is a PO Box:

Customer Services
PO Box 6580
Northampton
NN4 5WL

It's a PO Box, so the post code will probably not resolve to the specific location they are based on a map. However, this may be a useful lead:

http://www.total-logistics.eu.com/logistics-clients/logistics-consultants-case-s...

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ashy12

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Re: BID-TV/PRICE DROP TV
Reply #17 - Dec 7^th, 2009 at 3:33pm

Dave wrote on Dec 7^th, 2009 at 2:46pm:

ashy12 wrote on Dec 7^th, 2009 at 2:28pm:

Ive tried this option a number of times,when i press 0 for operator a automated voice tells me to leave a message after the tone,it does not put you through to a operator,they have deliberately done this so people have to use the 0844 no,it never used to be like this Angry

Even if you were to get through using this method, there is no certainty that customer services are based at that location.

The contact address quoted in Sit-Up's terms of use is a PO Box:

Customer Services
PO Box 6580
Northampton
NN4 5WL

It's a PO Box, so the post code will probably not resolve to the specific location they are based on a map. However, this may be a useful lead:

http://www.total-logistics.eu.com/logistics-clients/logistics-consultants-case-s...

You could get through to customer services on all the numbers listed on this site,some of the numbers gave you a option to connect to customer services which are based in india,or the switchboard/head office based in london who would transfer your call,but now sit up have changed the options on these 020 numbers and you can no longer get in touch with customer services,i have emailed sit up and would like to email their ceo ian percivil but cannot find a email adress,surely there must be another way to avoid using the dreaded 0844 number??

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Dave

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Re: BID-TV/PRICE DROP TV
Reply #18 - Dec 7^th, 2009 at 5:29pm

ashy12 wrote on Dec 7^th, 2009 at 3:33pm:

You could get through to customer services on all the numbers listed on this site,some of the numbers gave you a option to connect to customer services which are based in india,or the switchboard/head office based in london who would transfer your call,but now sit up have changed the options on these 020 numbers and you can no longer get in touch with customer services,i have emailed sit up and would like to email their ceo ian percivil but cannot find a email adress,surely there must be another way to avoid using the dreaded 0844 number??

Try the 020 number another day, selecting option 2 then press 0 for operator.

They may have changed it to automate the main enquiries number, so that far less calls need be taken by the live operator, putting calls through to people within the company.

Perhaps the switchboard operator was busy at that time, hence why you got the voicemail.

I have had a quick Google for e-mail address formats at Sit-Up. There are a few pages giving firstname.lastname@sit-up.tv. Alternatively, if you use the automated phone book (option 2 on 020 8600 9700), it gives their extension numbers so you can speak to them. Wink

Ian Percival, Chief Executive, x7412
Clive Bradshaw, Director of Information Systems, x7405

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« Last Edit: Dec 7^th, 2009 at 7:56pm by Dave »

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irrelevant Senior Member Offline Posts: 409	Re: bid tv & price-drop tv (Sit-up TV Channels) Reply #19 - Dec 7^th, 2009 at 5:55pm It's very possible that there will be an extension number that is actually a ringgroup for customer services. Unfortunately, it could be pretty much anything ... Might be worth trying different extension numbers, starting with 7400 and 7000 to see where they go, though.
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ashy12

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Re: BID-TV/PRICE DROP TV
Reply #20 - Dec 7^th, 2009 at 10:48pm

Dave wrote on Dec 7^th, 2009 at 5:29pm:

ashy12 wrote on Dec 7^th, 2009 at 3:33pm:

You could get through to customer services on all the numbers listed on this site,some of the numbers gave you a option to connect to customer services which are based in india,or the switchboard/head office based in london who would transfer your call,but now sit up have changed the options on these 020 numbers and you can no longer get in touch with customer services,i have emailed sit up and would like to email their ceo ian percivil but cannot find a email adress,surely there must be another way to avoid using the dreaded 0844 number??

Try the 020 number another day, selecting option 2 then press 0 for operator.

They may have changed it to automate the main enquiries number, so that far less calls need be taken by the live operator, putting calls through to people within the company.

Perhaps the switchboard operator was busy at that time, hence why you got the voicemail.

I have had a quick Google for e-mail address formats at Sit-Up. There are a few pages giving firstname.lastname@sit-up.tv. Alternatively, if you use the automated phone book (option 2 on 020 8600 9700), it gives their extension numbers so you can speak to them. Wink

Ian Percival, Chief Executive, x7412
Clive Bradshaw, Director of Information Systems, x7405

I have tried on numerous occasions on diffrent days/times and its always voicemail,i emailed sit up earlier regarding the use of 0844 numbers and their changing the 020 so we cannot get through to customer services and got a automated responce which said i will hear something soon,but nothing yet as being received.
I have just emailed ian percivil regarding this issue,as i feel its unfair of the company to make customers use 0844 numbers as a form of revenue for the company.

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« Last Edit: Dec 7^th, 2009 at 10:55pm by ashy12 »

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ashy12

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Re: bid tv & price-drop tv (Sit-up TV Channels)
Reply #21 - Dec 9^th, 2009 at 12:00pm

Received this reply-
Dear xxxx,

Thank you for your recent enquiry.

We are writing in relation to your reluctance to contact our Customer Services line on our general telephone number, 0844 811 6611.

Although we do not have an alternative Customer Service telephone number to provide you with, you are more than welcome to raise any queries with us via the web feedback forms on either of our websites, or by email- both of these services are free, and any issues you raise with us via the web will be dealt with just as quickly as they would be via a call to our Customer Services department.

Please accept our apologies in advance for any inconvenience you have been caused. We hope that this letter has been of some help and that you will continue to enjoy shopping with sit-up channels shortly.

Yours sincerely,

Customer Services

So its use the slooow webservice or pay 10p per min +10p connection charge with vm(im on talk 24 so geo calls are free)
Can anyone find a alternative geo number as all on here are not connecting??

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tom25 Junior Member Offline Posts: 66 stratford upon avon Gender:	Sit-Up TV (Bid TV/Price Drop TV/Speed Auction TV) Reply #22 - Oct 29^th, 2011 at 8:00pm This geographical number for company in the subject, i just phoned it and when you said, then press 0 to be put through to the switchboard and ask for customer services. I tried to do that and it did nothing.
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sherbert

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Re: Sit-Up TV (Bid TV/Price Drop TV/Speed Auction TV)
Reply #23 - Oct 29^th, 2011 at 8:06pm

tom25 wrote on Oct 29^th, 2011 at 8:00pm:

This geographical number for company in the subject, i just phoned it and when you said, then press 0 to be put through to the switchboard and ask for customer services. I tried to do that and it did nothing.

If you are requesting a geographical number you will find them on their web site here

http://www.sit-up.tv/contactus.html

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« Last Edit: Oct 29^th, 2011 at 8:11pm by sherbert »

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Dave

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Re: Sit-Up TV (Bid TV/Price Drop TV/Speed Auction TV)
Reply #24 - Oct 29^th, 2011 at 9:58pm

tom25 wrote on Oct 29^th, 2011 at 8:00pm:

This geographical number for company in the subject, i just phoned it and when you said, then press 0 to be put through to the switchboard and ask for customer services. I tried to do that and it did nothing.

I called 020 8600 9700 and selected option 2 which is to enter a person's name or press 0 for the operator, which I did. After a short period of silence, it asked me to leave a message for the operator.

If this number is to be proven to work (or disproven to work) then a call during office hours will be needed.

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« Last Edit: Oct 29^th, 2011 at 10:01pm by Dave »

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tom25 Junior Member Offline Posts: 66 stratford upon avon Gender:	try that number on saturday at 4pm Reply #25 - Nov 12^th, 2011 at 8:08pm When i called that number 02086009700, then u press 2 and then press o for an operator. No person spoke to me on the phone, it just said leave a msg. So is there a different number for bid tv-09042512000 price-drop tv-09042510100
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Dave

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Re: try that number on saturday at 4pm
Reply #26 - Nov 12^th, 2011 at 8:13pm

tom25 wrote on Nov 12^th, 2011 at 8:08pm:

When i called that number 02086009700, then u press 2 and then press o for an operator. No person spoke to me on the phone, it just said leave a msg.

That's probably because it goes through to the office switchboard. So it's hardly surprising therefore that there should be no one to answer the switchboard when (I assume) that there is no one in the office to put calls through to as it was a Saturday afternoon!

tom25 wrote on Nov 12^th, 2011 at 8:08pm:

So is there a different number for bid tv-09042512000
price-drop tv-09042510100

I'm not sure what difference any answer to such a question makes. And I cannot see how such a question can be answered unless the alternative is known.

The long and short of it is that we don't know of any alternative at the moment.

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« Last Edit: Nov 12^th, 2011 at 8:51pm by Dave »

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tom25 Junior Member Offline Posts: 66 stratford upon avon Gender:	Re: Sit-up TV/Bid TV/Price-Drop TV (Bid Shopping) Reply #27 - Nov 14^th, 2011 at 8:46pm I just tryed to call that number 02086009700 today (monday) at 4pm. Then i pressed 2 then you press 0 to go to the operator. It then still asked to leave a msg.
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