Shiggaddi
Senior Member
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Posts: 411
Saltash, Cornwall
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I think O2 do have an 0870 customer services number, but rarely had course to call it.
Vodafone do at least have a service on 191, which is free from my vodafone handset, so talking to customer services was at least free, and I had no trouble getting through.
Dial-a-phone on the other hand, deliberately disconnected their freephone and geo numbers, and the only way I called them was their sales line on 0800, and kicked up a big fuss each time, but their final reply was for me to write to them, which got nowhere, or of course call their 0870 number, which I've called before, and it's almost impossible to speak to someone.
I shall certainly be in contact with Vodafone over this issue, and might will tell them about my calls to dial-a-phone on 0870 (which I never did use in the end) and of course having to write a letter about the issue, during which time Vodafone were sitting on this payment, and Dial-a-phone maintained quite rightly that they had paid (although their customer services could have been more approachable!!)
Vodafone has already stopped Dial-a-phone selling phones on their network. Perhaps if Vodafone didn't allow dial-a-phone to credit existing customers by line rental credit, or if Dial-a-phone paid by cheque or BACS (like they do on other contracts I've had with them) then this mess wouldn't have happened, or if it did, then Vodafone would not be partly responsible for the mess, and any issue of cashback would lie firmly with Dial-a-phone (and possibly the banking system, and Royal Mail)
Anyway, at least my Vodafone is getting disconnected in a few weeks, and I don't have any more contracts with Dial-a-phone to worry about. E2save have been so far so good, and have paid by cheque every time as promised.
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