I don't know whether or not this helps but I have an Emerald Card which allows senior citizens (over 55s)a 20% discount at certain times in respect of Premier Inn bookings.  I don't know whether or not it's still in operation but I used it last October and whilst the motel were not happy, it was clearly stated in the group's T&Cs.  I know that it's 0870 577 3300 but I think it is possible to call the main switchboard GN and ask to be transferred.

BTW I have noticed that the sat nav on my car sometimes gives the GNs for some individual motels.

Hi there and welcome to this site.

You don't say what number you tried

However

Have a go at this number

01844 358 500

If you are successful please report back

I have a couple of numbers that may be direct dials into particular departments but might transfer you to where you want to go. 
01844 358787
01844 358754

I can only speak from my own experience re. Travelodge v. Premier Inn standards.

I have stayed in 2 Travelodges and 1 Premier Inn in Birmingham.

The Travelodge (Central) on Broad Street is an old conversion of an old office block, and looks it. The cleanliness is also not the best. It attracts drunken revellers, and on the lower floors you can often hear the noise of same out on the main road. The staff, however, have been perfectly helpful and polite.

The Premier Inn on Broad Street was purpose-built at - I guess - about the same time. It did not seem to be so plagued with drunken revellers, and was marginally better than the Travelodge (Central) in the other matters that I mentioned. The staff were of about the same standard.

The Travelodge on Newhall Street, which is also pretty central, was purpose-built about two years ago. It had the odd drunken reveller, swiftly dealt with by the staff, who were ok. Being new, it was very well appointed for a budget hotel and despite being central, it is a quiet location.

So I try to stay in the Travelodge on Newhall Street every time I stay in Brum.

Anyway, back to topic: any alternative telephone numbers for the main one?

@catj

Maybe I should try that, if there is a next time.

I think I felt that I did not have much financial muscle, as I was only one person staying for one night.

Still, no harm in trying.

Joe1 wrote on Aug 21^st, 2012 at 1:33pm:


Welcome to the forum

Don't think they have one but have a look here on how to contact them.


http://www.travelodge.co.uk/contact_us/



Hope this helps.

Joe1 wrote on Aug 21^st, 2012 at 4:27pm:


Probaly to busy struggling to keep themseves  from going under.

See: http://www.moneysavingexpert.com/news/travel/2012/08/travelodge-reassures-over-b...