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Icesave - 0845 605 XXXX (Read 19,715 times)
rydaway
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Icesave - 0845 605 XXXX
Oct 29th, 2006 at 6:55am
 
Does anybody out there please know the NGN for ICESAVE, NE99 1DG - 0845 605 XXXX - www.icesave.co.uk ?

Thanks for your help Smiley.



~Edited by bbb_uk: Title amended

~Edited by Admin: Telephone numbers used elsewhere.  Removed numbers
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« Last Edit: Aug 15th, 2017 at 1:11pm by Forum Admin »  

rydaway
 
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Re: Icesave - 0845 605 XXXX
Reply #1 - Oct 29th, 2006 at 10:31am
 
Icesave is a trading style of Landsbanki Islands hf in Iceland.

They have a freepost PO address of  
Freepost RRBE-YYSB-EJBU,
Icesave,
PO Box 1164,
Newcastle upon Tyne,
NE99 1DG

But they are registered with the FSA and Companies House as:
Beaufort House,
15 St Botolph Street,
London,
EC3A 7QR

A 192.com search, BT DQ search, Internet Archive search returned nothing.

The press-pack (media) contact has 020 7518 3000 but the corresponding email is @heritable.co.uk.

Looking at the webaddress www.heritable.co.uk reveals its Heritable Bank and their parent company is the same as IceSave's.

You could try the media contact number above stating that you're calling from outside the country and can't dial 0845 numbers and could they transfer you (this may not be possible) or do they have a geographical number that starts with 01 or 02 for them.

Alternatively, fill in IceAge's online contact us form and state that your outside the UK and are trying to call them but you can't dial 0845 numbers so could they be so kind to provide a geographical number beginning 01 or 02.

I'm not sure if their call centre is based in the UK or not or if its outsourced but there again the number for the media contact (above) may be them though.

Please come back and let us know how you get on.
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« Last Edit: Aug 15th, 2017 at 1:11pm by Forum Admin »  
 
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Gareoke
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Icesave
Reply #2 - Nov 2nd, 2006 at 9:36am
 
CryHi, Can anyone help need phone number for ICESAVE or LANDISBANKI the icelandic savings Bank the only number I have is 0845 605 XXXX based in Newcastle.  Regards Gary

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« Last Edit: Aug 15th, 2017 at 12:47pm by Forum Admin »  
 
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Heinz
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Re: Icesave
Reply #3 - Nov 2nd, 2006 at 10:32am
 
Send them a message from their website asking them to call you back.

https://online.icesave.co.uk/ofis/contact/contact-us.asp

Or call them during the evening or at the weekend for 4p connection and ½p/minute using www.18185.co.uk.
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« Last Edit: Nov 2nd, 2006 at 10:35am by Heinz »  

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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Re: Icesave
Reply #4 - Nov 2nd, 2006 at 10:35am
 
Landsbanki Commercial Finance
Beaufort House
St Botolph Street
London EC3A 7QR
Telephone 020 7866 5106
E-mail marketing@cf.landsbanki.com

Perhaps this could help
Landsbanki's telephone Service Centre, (+354) 410 4000

But don't you really mean that you want Icesave, as Landsbanki is the parent company, and unlikely to redirect, in the same way that Bank Of Scotland are unlikely to redirect to Halifax.

However they appear to be hidden nicely. 192 has no listing, Google  Icesave and 0191 gives no results.
If the 2 numbers I gave can help then great, otherwise sorry.
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Re: Icesave - 0845 605 XXXX
Reply #5 - Nov 3rd, 2006 at 3:17pm
 
Have also been looking for NGN of ICESAVE.

Called their 020 7866 5106 number - and very helpful they were too.  BUT, they did not provide the required 0191 number,  However, somebody from 0191 called here and all was sorted.  Aksed for the NGN number - they do not have one!!  They suggested email be used.

1471 gave "the caller with held their number" Sad
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« Last Edit: Aug 15th, 2017 at 1:12pm by Forum Admin »  

rydaway
 
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Re: Icesave - 0845 605 XXXX
Reply #6 - Nov 3rd, 2006 at 5:39pm
 
If it was witheld, how did you know it was 0191, other than the accent?
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rydaway
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Re: Icesave - 0845 605 XXXX
Reply #7 - Nov 3rd, 2006 at 5:58pm
 
Logical question vnm.

Guess it was all the correspondence here being from Newcastle upon Tyne Wink.

OK, could be somewhere else, but very doubtful.
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Re: Icesave - 0845 605 XXXX
Reply #8 - Nov 8th, 2006 at 3:27pm
 
Correct guess, it is Newcastle.

IceSave's geog. number  is 0191 255 XXXX

Smiley Smiley Smiley

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Re: Icesave - 0845 605 XXXX
Reply #9 - Nov 8th, 2006 at 3:38pm
 
Well done and thanks.
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« Last Edit: Aug 15th, 2017 at 1:12pm by Forum Admin »  

rydaway
 
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Re: Icesave - 0845 605 XXXX
Reply #10 - Nov 8th, 2006 at 3:43pm
 
Yes, well done indeed.

All I got in reply to an e-mail complaint was:

Quote:
Dear Sir/Madam

Thank you for your email of 3rd November.

I confirm that we have received your email in regards to the use of the 0845 number for the Icesave account. I confirm that we have no plans on changing this number at this present time, and if we were to change our number, we would advise our customer through the proper channels. I also confirm that your comments have been passed onto our management team for further discussion.

If you would like to speak to us please contact us on 0845 605 XXXX*.

We are open 8am – 8pm, Monday to Thursday, 8am – 6.30pm on Friday, 9am – 5pm on Saturday and 10am – 4pm on Sunday.

Alternatively, you can email us at customerservice@savings.icesave.co.uk

Yours sincerely

Customer Services


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« Last Edit: Aug 15th, 2017 at 1:12pm by Forum Admin »  

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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Re: Icesave - 0845 605 XXXX
Reply #11 - Nov 8th, 2006 at 3:52pm
 
lompos wrote on Nov 8th, 2006 at 3:27pm:
IceSave's geog. number  is 0191 255 XXXX

Number has been put in verified database.  Wink
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« Last Edit: Aug 15th, 2017 at 1:12pm by Forum Admin »  
 
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lompos
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Re: Icesave - 0845 605 XXXX
Reply #12 - Nov 8th, 2006 at 3:59pm
 
I got this from IceSave:

Quote:
I can supply you with an alternative telephone number to use when you
are calling Icesave from abroad. The number is 0191 255XXXX please be
advised that this number will not be charged at local rates.


Note the second part of the second sentence.  They clearly haven't got a clue!


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« Last Edit: Aug 15th, 2017 at 1:13pm by Forum Admin »  
 
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Re: Icesave - 0845 605 XXXX
Reply #13 - Nov 12th, 2006 at 2:16pm
 
Just because it is based in Newcastle does not mean that its staff are geordies or, if they are, that they have geordie accents.  Iit is probable that icesave has a call centre in Sunderland.  There are many  in Sunderland, which also has 0191 numbers.  I am not very good at telling them apart but people tell me that the Newcastle and Sunderland accents are very different. You must have to have specially tuned ears Smiley.
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Re: Icesave - 0845 605 XXXX
Reply #14 - Mar 25th, 2008 at 4:45pm
 
0191 255 XXXX gets you through to Icesave. It can be a long wait but the staff are as helpful as they can be within their more rigid than most ISA rules.

At the time of writing the Principality E-ISA was only 0.1% less and I found phoning them on 02920382000 much quicker. The staff were helpful and the rules less rigid. I got the impression that if something went slightly wrong they would be prepared to put it right.

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