I've removed that entry from the database. There is a recording on 020 73658227 saying that they ("Financial Insurance Company") no longer underwrites the policy and that the caller should call Axa on the 0845 number.
To find an alternative number we need to work out where (which company) the number goes to. That was the purpose of my post above. The reason the 020 7365... number doesn't work any more is because it goes through to the old company. The new one is Lifestyle Services Group Limited and it is that company we are looking for a number for.
A search of the Say no to 0870 database for
lifestyle reveals two unverified entries for this company which give the same geographical number:
01270 658600. One is for 0870 1604176 and it says that you should ask to be connected to the Lloyds TSB claims dept. I think we're getting warm.
The website for Lifestyle is
www.lifestylegroup.co.uk and by using Google to search the site for the word
lloyds (results
here) reveals quite a few pages mentioning Lloyds TSB. A press release about Lifestyle providing services to Lloyds TSB is
here.
This prooves that the company we are looking for
is Lifestyle. Indeed, the first link that comes up is
this one, which is presumably linked from the Lloyds TSB site.
The
contact page on the Lifestyle website gives the 01270 number above, so this is the main switchboard number for them. Call it and ask to be put through to customer services.