bbb_uk
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I'm of the understanding the companies using ACE (Automated Calling Equipment) have to ensure that no more than 3% of calls are not answered by their staff.
They can't leave missed calls on your Caller Display from anything as high as an 0870 number (so 0844 and 0845 would be ok) If you made the mistake to ring them back, then you can inform them to remove you from their list otherwise you'll take it further.
This is Ofcom regulation now and is classed as nuisance/silence calls under the Communications Act. Companies like Argos, as we all know just love 0870 numbers, actually leave an 0845 number when doing their annoying calling.
This is related to Automated Calling but I guess most (if not all) applies to non automated calling when the companies' staff actually dial it themselves and leave a missed call.
This applies only to UK companies. Any company outside the UK, unfortunately, could possibly get away with it scott free hence why more and more companies are 'international' now when they ring you.
As for small claims court, it could be possible I would have thought to try that route because if they're found guilty by Ofcom the fine would be much more substantial and could see them stopped from making other calls. This and bad publicity (ofcom release investigations on their website) could be bad for the business so paying up via the small claims court would be easiest/cheapest/quietest way to stop such action.
On a personal note, I don't like these calls and I would have preferred Ofcom to ensure that freephone numbers are left so any missed calls, etc are left at their own expense and not ours (for those stupid enough to call back).
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