FLG
Newbie
Offline
Posts: 15
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I worked for Barclays back in 2000 and all of their branches & call centres operate on a system they call ClearWay (it is actually a variant of FeatureNet from BT) the internal number were always available from outside lines as the last 4 digits were used with the local area code plus two digits (sounds complicated but example is internal number would be 1234-5555 was really 01XXX-XX5555) the coventry numbers mention would be valid for branches & the coventry call centre (which is the main personal CS one) Barclays used the 0845 numbers to assist in routing calls to other call centres at peak periods, to assist in balancing loads on the centres, they have them in Liverpool, Dublin, and Newcastle as well as a number of small units as well. If you ring the centre direct it could mean waiting longer than you need to, HOWEVER if you get landline calls free then you might as well wait a minute or two longer! One cautionary tale of ringing the branches direct is at the time I worked for them, we were vastly understaffed, and hardly ever answered calls from outside lines (the ringtone was different) this policy was mirrored across the region where I worked, so don't be suprised if the calls to branches never get answered!
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