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tiscali announce free line rental, free calls (Read 18,605 times)
gudman
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tiscali announce free line rental, free calls
Nov 20th, 2006 at 2:51pm
 
tiscali annouces free national calls and free line rental for its broadbad customers from ealry next year(never says the start date) for £19.99( upto 8Mb broadband) Cheesy
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a very nice man
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Re: tiscali announce free line rental, free calls
Reply #1 - Nov 20th, 2006 at 4:55pm
 
Perhaps I misunderstood.
Free national calls
Free line rental
For £19.99

What would it cost if they were charging for it?
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acezing
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Re: tiscali announce free line rental, free calls
Reply #2 - Nov 21st, 2006 at 3:23am
 
a very nice man wrote on Nov 20th, 2006 at 4:55pm:
Perhaps I misunderstood.
Free national calls
Free line rental
For £19.99

What would it cost if they were charging for it?


The Broadband is £19.99p, they claim they  give you the  line rental and call package with it free. Smiley


http://forums.moneysavingexpert.com/showthread.html?t=291278&highlight=tiscali
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gudman
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Re: tiscali announce free line rental, free calls
Reply #3 - Nov 21st, 2006 at 12:51pm
 
thanks acezing,
i meant they r giving free line rental and free national calls together with their broadbad package for £19.99 and also they are introducing digital tv
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Shiggaddi
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Re: tiscali announce free line rental, free calls
Reply #4 - Nov 21st, 2006 at 4:25pm
 
Seems like a good deal on the face of it, but then you're tied with them for more than just broadband.

Normal broadband can be about £15 per month, and BT charge £11 per month for basic line rental.  You would then pay more on top (some companies can do this for between £5-10 per month) for the free geo calls.

It just depends on whether the broadband grinds to a halt after a few months, and you're stuck with an 18 month contract with not only your broadband, but your phone line as well.  They may also put you on a less reliable server than customers who can opt out at any time, so current Tiscali customers who receive excellent service might not receive the same on the new package.

Talk Talk have already had bad press from their similair offerings, but have also appeared in best buy tables who speak highly of them.
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NGMsGhost
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Re: tiscali announce free line rental, free calls
Reply #5 - Nov 24th, 2006 at 9:24pm
 
Shiggaddi wrote on Nov 21st, 2006 at 4:25pm:
They may also put you on a less reliable server than customers who can opt out at any time, so current Tiscali customers who receive excellent service might not receive the same on the new package.


You mean there are some Tiscali broadband customers who actually think their service is reliable then? Shocked

Basically this is just the TalkTalk pricing deal in reverse with the phone line rental and calls being free and the broadband being what you pay for.  Presumably it will only be available on Tiscali LLU exchanges so not anywhere in the countryside therefore.  Its exchange availability will probably be similar to CarPhone's

This table makes for instructive reading about how people rate TalkTalk and Tiscali broadband vs other more specialist ISPs.  Namely right at the bottom of the list.  As the old saying goes there's no such thing as a free lunch:-

See http://www.dslzoneuk.net/isp_ratings.php

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« Last Edit: Nov 24th, 2006 at 9:25pm by NGMsGhost »  

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gudman
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Re: tiscali customer services
Reply #6 - Dec 2nd, 2006 at 2:01am
 
I heard quite a lot of bad things about tiscali customer services , recently i had some connection problems and emailed them for support but i didnt get any response from them for  couple of weeks but they promise to give you a reply in one one workingday's time in their web site. After that I threatened them that I am leaving if you are not giving me an answer within 24 hours , just imagine i got an answer and they agreed to send me a new modem free of cost which promised to reach in five working days. I am waiting for that and i will keep you all informed about the progress. Grin
gudman
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gudman
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Re: tiscali announce free line rental, free calls
Reply #7 - Dec 10th, 2006 at 2:26pm
 
hi guys
i got my modem and filters in time. still i have problems with my internet. i call them (0870 number), as you guys said very very poor customer service and i insist to speak to a manager and three times i have had to wait for about 20minutes without any success and atlast i got to speak to a manger after about 30mins. He promised to send me a BT engineer to sort out the problems and i am waiting for that.
gudman
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NGMsGhost
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Re: tiscali announce free line rental, free calls
Reply #8 - Dec 10th, 2006 at 10:35pm
 
gudman wrote on Dec 10th, 2006 at 2:26pm:
i got my modem and filters in time. still i have problems with my internet. i call them (0870 number), as you guys said very very poor customer service and i insist to speak to a manager and three times i have had to wait for about 20minutes without any success and atlast i got to speak to a manger after about 30mins. He promised to send me a BT engineer to sort out the problems and i am waiting for that.
gudman


Be careful gudman.  What Tiscali haven't told you is that if BT find nothing wrong with your BT line but decide the problem is your ADSL filter or modem/router then they will charge Tiscali £70 or so for making the visit. And Tiscali may well pass the cost on to you.

If you only use the internet a modest amount I would recommend www.newnet.co.uk and their £12.99 ADSL Lite service with 3Gb per month of data and extra Gb of data if you need them for only 70p per GB.  You always get full speed and helpful customer service staff with NewNet.  Also only 0845 number for technical support and there is a geographic alternative on this website/

You can see they are one of the top rated ISPs at www.dslzonenet.co.uk

Tell Tiscali they are not offering the service they led you to believe you would get in their marketing material and ask them to supply you with a MAC migration code to move to another ISP without charging any cancellation fees etc for early termination.  TalkTalk and Tiscali have both already agreed not to enforce their contract terms with many other unhappy customers who feel they are not delivering the promised quality of service.
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gudman
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Re: tiscali announce free line rental, free calls
Reply #9 - Dec 11th, 2006 at 8:10am
 
thanks NGM
i will try that, i 'm not using internet for massive downloads, so that should suit me.tiscali is sending me another modem- i dont know why they are sending another one. what will be the initial cost to migrate to the newnet ISP ? since i[m migrating from tiscali , do i still need to pay £35.25 as a new customer?
any help is most apreciated.
gudman
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Re: tiscali announce free line rental, free calls
Reply #10 - Dec 11th, 2006 at 8:57am
 
gudman wrote on Dec 11th, 2006 at 8:10am:
thanks NGM
i will try that, i 'm not using internet for massive downloads, so that should suit me.tiscali is sending me another modem- i dont know why they are sending another one. what will be the initial cost to migrate to the newnet ISP ? since i[m migrating from tiscali , do i still need to pay £35.25 as a new customer?


NewNet don't charge anything to migrate to them and their contract term is only 1 month.  So the only question is whether Tiscali would agree to release you from their 12 month contract slavery without charging penalties for leaving them before 12 months etc, etc.
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Re: tiscali customer services
Reply #11 - Jan 3rd, 2007 at 11:21am
 
gudman wrote on Dec 2nd, 2006 at 2:01am:
I heard quite a lot of bad things about tiscali customer services , recently i had some connection problems and emailed them for support but i didnt get any response from them for  couple of weeks but they promise to give you a reply in one one workingday's time in their web site. After that I threatened them that I am leaving if you are not giving me an answer within 24 hours , just imagine i got an answer and they agreed to send me a new modem free of cost which promised to reach in five working days. I am waiting for that and i will keep you all informed about the progress. Grin
gudman



Too true; try getting a MAC from them.  Absloute Hell Sad.

Everybody closseted up in their own water tight box, not communicating with each other.  The only way to get them to react was to stop the direct debit mandate Embarrassed
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Re: tiscali announce free line rental, free calls
Reply #12 - Jan 7th, 2007 at 8:06pm
 
Just thought id ask, as my parents currently pay for the up to 8 meg service at £20 and pay line rental seperate, so coult they take up offer.
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