Have you searched with Google?

A search of hmv 01481 reveals:
An entry in the Cable & Wireless Guernsey Telephone Directory here. That is a cached link by Google. A search of the CW Guernsey Directory now reveals nothing for HMV.

The entry is:
HMV (UK) Ltd.
Sir John Leale Hse.
Guelles Rd.
SPP
GY1 1AA

Tel: 01481 749360

Note the 1AA post code which is the main postal sorting office.

Another page on the Guernsey Government website is here. It is a job advertisement for a Loss Prevention Officer at HMW Guernsey Ltd and has a contact phone number:

Quote:


I've just looked on 192.com and found two entries for HMV at Guernsey. Putting the GY1 3AH reveals nothing, but remember that it is a PO Box, so nobody lives there! Therefore it is worth widening the search to GY1. Indeed, I have located other companies by only searching using the first part of the post code. On of the HMV entries is:

HMV
GUELLES ROAD
ST. PETER PORT
GUERNSEY
CHANNEL ISLANDS
GY1 2DA

Tel: 01481 749360
Fax: 01481 749368

Note that the phone number is the same as the one I quoted above and that the post code looks more genuine. The other entry is a different address with no phone number:

HMV GUERNSEY LTD.
COUTTS HOUSE
LE TRUCHOT
ST. PETER PORT
GUERNSEY
CHANNEL ISLANDS
GY1 1WD

Remember when calling with BT numbers in the Channel Islands they are NOT included any BT Together calling options - see here.

I think all HMV stores now list 0845 number as opposed to their original geo numbers.  My local store, Newport is now 0845 602 7808, but their geo 01633 255924 still works. 

When answered the AVR offers:
Press 1 for Store opening Hours
Press 2 for Returns Information
Press 3 for Website and digital enquiries
Press 4 To speak to a member of staff
Press 5 to repeat these options.

It might be worth calling your local HMV store (NOT USING THE 0845 of course) and maybe you'll get the same options.  I do know that by pressing 4 to speak to a member of staff does not connect you with the local store, it diverts to a call centre.

Good luck

Edited to add link to BT showing calls to CI not included.

HMV Online can be contacted via 0207 467 1109 press 2 for internet 


oh, and hello everyone 

Just to advise the alternative geographic for HMV customer services - 0845 901 1122 - 020 7467 1109 cuts off when called from a mobile.  I can only therefore assume it's out of service.

I have e-mailed them regarding an issue I have with a purchase, and have asked what they intend to do about providing non-084 numbers for their stores and Customer Service lines. 

thanks bigjohn,

I will admit I didn't call that number but I did e-mail them and mentioned the 084 numbers and got this reply

"Our 084 numbers should charge at local rates (although they may not be included with free minutes/call plan on mobiles). Please check with your service provider for full details. I'm afraid there currently isn't any plans to revert to the 01/02/03 numbers. "

Any suggestions for a response would as always be welcome. 

CJT-80 wrote on Apr 30^th, 2014 at 12:56pm:

It's not recognised from a BT line so I've removed it and put the reception number, 020 7432 2000, as the main alternative, with a note saying it is such.