Lanhamster
Newbie
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Posts: 1
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Hi,
If you have a problem with a telecoms service, you are right to complain. You are also right to look up the telco who has the phone number in question registered, get in touch with them through the normal channels and give details of the calls you've been receiving.
A telco is obliged to investigate such enquiries. In general, this involved the telco in question contacting their clients, who in turn contact their resellers who actually use the numbers and run the services. You don't phone the CEO of BT because someone on a BT phone in Basingstoke has a broken fax machine that keeps calling you, for example.
If you call TelXL on 08700 670 670, speak to the nice person who answers the phone, leave details of the calls you've experienced, they WILL look into it and try to help you. Give us details such as the dates and times of the calls, the number they dialled, the CLI that was shown and so on. I know this, as I work for TelXL and these people are my friends and collegues.
However, if you go out of your way to cause irritation to these people, and phone them out fo hours, phone them at home, shout at their family members, you will be doing yourselves no favours at all. This is what you, or at least some of you, have been doing and I'm appalled by it. Can you say that you did try normal channels first, and can you tell me what the resolution to your enquiry was?
I would like to ask the MODERATOR here to remove the home phone numbers and addresses on this page. You're causing needless heartache to people who can't help you with telecoms related isuses.
Glen
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