Sorry for the rubbish heading. My H has boguht some jewelrey on the interent, he's not that great on the computer and i wish he'd spoken to me first. He's ordered 2 items from the website in the heading, paid by credit card money eft bank account days and days ago, both items have arrived today and are undoubetdly counterfeit. I want to try and return them but suprise suprise there is no tel number or return address on their website.
(sigh) The only number i can find is a fax number for people to place orders by fax - Ill cut and past it here:
FAX:  ++44 (0870) 121-5435 ( UK )

Ive tried using the search facitlity on this site and came up with a blank - ive tried searching google and again nothng. Ive even treid getting the return address via Deutsche post, which is who delivered the package this morning.

Does anyone on here know or recognise the above 0870 number?

If you believe it to be counterfeit, then I suggest that you contact your local Trading Standards.

If you're returning the items to a company that knows that items are fake, they're not going to say "Sorry about that, here's your money back and we won't sell these things again."

A check of the registration information for the web address (see here) gives an address in Hungary:

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The site address was registered a few months ago, so it's quite new.

Don't know what UK Trading Standards can do if it's an international retailer. There is a fax number in the USA: +1 601 510 8526

Pages on the site are hosted on www3.tiffany-on-sale.biz (note the 3 following www)
Visiting www.tiffany-on-sale.biz (without 3 following www) forwards to an error 403 page on www.majordomo.ru a Russian site.

The registration information for tiffany-on-sale.biz leads back to Keresy I Istvan at the above address, tel +36.19542342184

The only saving grace is that your husband has used a credit card, rather than a debit card (Switch/Maestro). You have more protection with credit card transactions should you have a problem with the items./retailer You might be able to get your bank to refund the money. Contact them and see what they say.

Just to reinforce the almost certain supposition that this was a SCAM:

I did a search in the Budapest telephone directory. There is no one by the name of Keresy (but of course it could be XD).

There is no telephone number +36 1 9542342184. The country code for Hungary is 36, the area code for Budapest is 1 and all Budapest landline numbers are seven digit and start with 2, 3 or 4.  Mobile numbers are also quite different, they don't have 1 area code.

The registrant's address is given as Vaci utca 43. This is the address of a school http://vacisuli.freeweb.hu/foodal.htm.  They occupy the whole site, there is no one else there. I spoke to a teacher and the name Keresy is not known. The telephone number of the school is +36 1 318 9835.

I agree with other postings that the most promising course to take would be to claim from the credit card company.

ALso check the FAQ's, it does say "all sales final", which does mean exactly that, a bit like "sold as seen" in the UK, in the US I normally find a lot of "bargin" shops do this, in other words: dry your eyes mate! if you don't like it or it's not right tough. But there are laws to protect you as well, but at 5000 miles distance, using them is difficult

I'm not being horrible, but the US does allow in law for this, the site also have stark warning about getting chargebacks raised, but if you have paid by credit card for anything, it is worth contacting them for advice.

lompos wrote on Dec 30^th, 2006 at 9:27am:

Nominet's terms and conditions of domain registration are here.
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Here is the reply received from Nominet:

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Poppet, let us know if you want to pursue this.  I can give you the contact details of the person at Nominet who sent the reply and further details on the fictitious registration address in Hungary which is a school (I have spoken with the school) . You said in the original post that the items bought were "counterfeit".  I am not sure if by this you meant the design, i.e. the use of the Tiffany name, or the actual items not corresponding to the description on the website.  With regard to the latter I note that most of the gold jewellery on their website is described as "gold plated" which means that it is not solid gold but only coated with a thin layer of gold.

Unfortunatley Poppet used a debit card and cannot claim the money back using this route (see earlier post).

Doesn't the 7 day cooling off period mean that the claim for a refund must be made within 7 days, not after 7 days as you imply?

Apart from Interpol, which is likely to be a lengthy process and may not produce any results, the fraudster could be dealt with closer to home:

a) via their UK registered website through Nominet (see my earlier post) and

b) through the UK telephone number on their website: 0870 121 5435 which the police could trace even if the members of this forum cannot.

The link to Hungary is rather tenuous. The website has been registered using the address of a school in Budapest which may indicate some local knowledge but no more.

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Do you still have the recorded delivery label from Germany? If you do the registration number could provide some clues, suggest you post it here.