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BT bills refer to '0845 numbers' & '0870 numbers' (Read 17,008 times)
Dave
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Re: BT bills refer to '0845 numbers' & '0870 numbe
Reply #15 - Apr 17th, 2008 at 2:27pm
 
My bill of 30 March 2008 says refers to them as "0845 Numbers".
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Dave
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Re: BT bills refer to '0845 numbers' & '0870 numbe
Reply #16 - Apr 17th, 2008 at 2:28pm
 
Keith wrote on Apr 17th, 2008 at 2:25pm:
The heading above my list of 0845 numbers is:

"0845 numbers

Calls are charged at the BT local call rate."

Ah right, so you have itemised calls? I don't so perhaps that is where the issue lies.
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Keith
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Re: BT bills refer to '0845 numbers' & '0870 numbe
Reply #17 - Apr 17th, 2008 at 2:40pm
 
Ah hadn't thought of that. I do have itemised bills because I now get them online. Prior to that I didn't and got the summary bill and the issue wasn't there, so this might not be new.

Still very very wrong as NGMG points out.
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NGMsGhost
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Re: BT bills refer to '0845 numbers' & '0870 numbe
Reply #18 - Apr 17th, 2008 at 2:42pm
 
Keith wrote on Apr 17th, 2008 at 2:25pm:
Yep - it have copied down the exact wording.


The heading above my list of 0845 numbers is:

"0845 numbers

Calls are charged at the BT local call rate."


The 0870 is ok. This says:

"0870 numbers

Calls to 087x special services numbers that are charged at up to 10p per minute"


0844 numbers come under the following description:

"Other

Includes calls which do not fit into previous call catagories"


I suggest you email michael.love@ofcom.org.uk copying clive.hillier@ofcom.org.uk, claudio.pollack@ofcom.org.uk and stuart.mcintosh@ofcom.org.uk plus ian.livingston@bt.com informing them of BT's disgraceful misleading of the public over 0845 call costs on online phone bills and saying you hear this problem is also happening with Post Office Homephone, yourcalls.et etc and exhorting Ofcom to widen the scope of this investigation to the improper display of NTS prices on phone bills or to start a new one on this subject alone.  Do you have online billing with BT?  Surely you must as a saynoto0870er as paper bills now cost an extra £1.50 per quarter with BT.
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« Last Edit: Apr 17th, 2008 at 2:44pm by NGMsGhost »  

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Keith
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Re: BT bills refer to '0845 numbers' & '0870 numbe
Reply #19 - Apr 17th, 2008 at 2:59pm
 
Will do NGMG and yes as you can see from my last post I do have online billing.
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Keith
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Re: BT bills refer to '0845 numbers' & '0870 numbe
Reply #20 - May 10th, 2008 at 4:20pm
 
I have had the following reply from OFCOM:
 

Thank you for your recent email regarding BT?s use of the term Local Rate on their
bills. Please accept my apologies for not responding sooner. 

Please be assured that Ofcom is aware of this issue and that it has caused us
concern. I can confirm that we have been in contact with BT?s Regulatory Affairs
department to express our concerns. BT has responded stating that these are
mistakes which they agree should not be occurring. They have confirmed that they
are dealing with the matter.

 Yours sincerely
John Ingham
   Telecoms Associate
               Central Operations
               occtelecoms@ofcom.org.uk
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NGMsGhost
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Re: BT bills refer to '0845 numbers' & '0870 numbe
Reply #21 - May 10th, 2008 at 4:57pm
 
Keith wrote on May 10th, 2008 at 4:20pm:
Please be assured that Ofcom is aware of this issue and that it has caused us concern. I can confirm that we have been in contact with BT?s Regulatory Affairs  department to express our concerns. [b]BT has responded stating that these are mistakes which they agree should not be occurring[/b]. They have confirmed that they are dealing with the matter.

Yours sincerely

John Ingham
Telecoms Associate
Central Operations
occtelecoms@ofcom.org.uk


What part exactly of "useless" "patsies" "telecoms industry" and "in the pockets of" do these cretins at Ofcom not get.

I suppose it is also just a mistake is it that Post Office Homephone Yourcalls/Communications Warehouse and most of the other main WLR line rental and call package suppliers are also still calling 0845 and 0870 "Local" and "National Rate" and also still charge 03 numbers at g6 multimedia rate in violation of one of Ofcom's new General Conditions. Why does not Ofcom understand that £20 million fines elicit immediate action but friendly letters and chats behind closed doors at the NTS Focus Group = No Action and repeated lieing and scamming by the telecoms industry.

No doubt the grossly overpaid and wholly uninspiring Ed Richards and David Currie are even now secretly laughing behind their backs at the general public and Ofcom successfully being able to repeatedly hoodwink the press that they are on the side of the public with their deliberately grossly misleading and untruthful press releases hiding the fact that they are going back on their word about making 0870 numbers geographic rate across the board or that they would be subjecting 0871 numbers to full premium rate controls.

When Ofcom's most senior executives can openly joke amongst each other in a public place about Members of Parliament on the two Select Committees who were supposed to hold them to account being "toothless tigers" its pretty obvious just what these two faced charlatans actually think about allowing their chums in the telecoms industry to go on deliberately ripping off the public while continuing to profess to the world at large their serious concern about the matter.

This useles and meaningless letter from a useless Ofcom adviser is typical of the garbage they turn out in response to any serious policy level complaint against the telecoms industry.  Also note that serious policy level complaints to Ofcom by the public never seem to reach their senior executives' desks.

When is Ofcom going to stop meeting with the NTS section of the telecoms industry in smoke filled rooms with no public interest representation while it then strikes secret deals with them (eg ditching previous commitments on 0870 on the flimsiest and most hollow of pretexts about burglar alarm issues) and instead fulfil its principle remit of ensuring properly competitive telecoms markets and properly transparent pricing for UK citizen consumers. Shocked Angry Smiley
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« Last Edit: May 10th, 2008 at 5:05pm by NGMsGhost »  

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sherbert
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Re: BT bills refer to '0845 numbers' & '0870 numbe
Reply #22 - May 19th, 2008 at 6:48pm
 
Keith wrote on May 10th, 2008 at 4:20pm:
I have had the following reply from OFCOM:


Thank you for your recent email regarding BT?s use of the term Local Rate on their
bills. Please accept my apologies for not responding sooner.

Please be assured that Ofcom is aware of this issue and that it has caused us
concern. I can confirm that we have been in contact with BT?s Regulatory Affairs
department to express our concerns. BT has responded stating that these are
mistakes which they agree should not be occurring. They have confirmed that they
are dealing with the matter.

Yours sincerely
John Ingham
   Telecoms Associate
              Central Operations
              occtelecoms@ofcom.org.uk




Looking at my online BT bill today they still divide the calls into three.
1) Local calls
2) National calls
3) Other calls

Sad
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