scatman
Newbie
Offline
Posts: 18
|
Hello everybody peeps! (that shows my age!) I have just sent this letter to ofcom, and will be sending similar including an encouragement to sign the petition to my MP, and as many newspapers as I can think of. I still think weight of numbers is our greatest weapon, so any one who wishes to use this text for thier own letters and e-mails etc is welcome to do so. I would urge all contributors to invest the relatively small amount of time and money in flooding all these people with such communications as it is only by mass protest that we stand a chance, I think. Good luck. "Ofcom Riverside House 2a Southwark Bridge Road London SE1 9HA Dear Sirs
It has just come to my attention, the extent to which the commercial use of 0845, 0870 and 0871 is disadvantageous to the customer and the way in which the costs are hidden from us.
According to the March 07 BT specialised number price list, 0845 is charged at the ‘local’ rate of 3.95 pence per minute (daytime) and 0870 at the ‘national’ rate of 7.91 pence per minute (daytime) while 0871 numbers are charged at anything between 5 and 10 pence per minute. This in itself is not unfair (apart from the suspicion raised by the contorted way in which these prices are listed)
Nor is it unfair that the telecoms industry is constantly trying to encourage us to use inclusive packages. This is to their advantage because it fixes the income from a customer regardless of the actual calls they make and therefore makes their accounting more efficient and economic.
What makes the process unfair is the fact that 08 combinations are excluded from inclusive schemes. So for instance, a weekday call to my bank’s helpline on a geographic national number would cost 3 pence per minute on my BT option one, on a 0870 number the cost would be 7.91 pence per minute. On a 0871 number, it would probably (67% of the 0871 numbers listed in the above BT price list) be 8, 9 or 10 pence per minute. This differential becomes astonishing when you compare a geographic weekend rate of 1.5 pence per minute to the ‘anytime’ rate carried by 0871. This is, of course, compounded by the inevitable queuing system that guarantees a minimum call time even if you get through straight away. Furthermore, for the line holders to be benefiting from the cost of the call to a number that they are compelling you to use by not issuing geographic numbers may quite fairly be compared to building a shop so far off a bus route that you have to drive, and then charging you for parking. That is, giving you no option but to spend additional money over and above the cost of the goods or service in order to continue using it.
It is quite unsupportable that this practice be allowed to continue as no benefit to the consumer exists and a significant, quantifiable detriment to the customer can be demonstrated. Since you exist to ensure that consumer interests are served, I would urge you to take immediate action in order to either make it illegal for commercial enterprise to use these numbers without offering a geographical alternative, or for telecoms providers not to include them in inclusive packages."
|