trubster wrote on Jan 13
th, 2007 at 12:53am:
I also use equipower because we have prepaid meters and they are the cheapest as they do not charge premiums or standing charges irrespective of payment method...
I did call them the other day on the 0800 number to sort out a rebate (as I had been on the old Grittish Bas tariff) and I was told to ring an 0845 number to speak to southern electric...
Have you had this problem before?
Equipower is really in the same position as the end resellers for Internet service provider
www.entanet.co.uk like
www.ukfsn.org. or
www.adsl24.co.uk That is they have their own tariff and do their own marketing to acquire new customers but all day to day matters are dealt with by Southern Electric who produce and send the actual bills and input the meter readings.
As I was used to and prefer online account management from Powergen days I asked Equipower if they had this facility after joining them and was told to contact Southern Electric. Southern then told me how to set this up and I now get emails telling me when new bills are available and also input any meter readings that I may exceptionally be able to get hold of on the Southern Electric website.
But when I needed to call them to set this up I used one of the several Southern Electric 0800 number alternatives to their 0845 number listed on this website.
As Southern Electric aren't themselves the ethical supplier I don't suppose we can hope for any more than the 0800 being available rather than being actively presented to us, although I suppose we could email Equipower's management pointing out the existence of the 0800 alternatives at Southern to the 0845 numbers they are giving out.
Here are the 0800 numbers on this website for Southern:-
Quote:Verified Numbers Database
Southern Electric 0845 7444555 0800 220995 Automated meter readings - Key in nothing; HOLD line & get through to Customer services (Electricity)
Southern Electric 0845 7585401 0800 220995 Automated meter readings - Key in nothing; HOLD line & get through to Customer services (Gas)
Southern Electric 0800 616009 Customer services & Enquiries
also 0800 117116
Southern Electric 0800 300999 Emergency number
Unverified Numbers Database
Southern Electric 0845 7252526 0800 7834121 Hold for Customer services