Success!
I spoke to a lady in India and asked if she could help me with a query regarding Motor Legal Protection, she replied that she couldn't and that I would need to call the 0870 number quoted. I said I didn't want an 0870 number (politely!) and she gave me this one for new claims:
0191 350 3000I have been trying this number but all the agents are busy so will have to keep trying to get through. it is the right number though.
Many thanks Lompos, am very grateful to you all who help out in this Forum.