lucaltmann wrote on Feb 5
th, 2007 at 9:41am:
No they actually dont. An 0871 number makes at the absolute max 6p a minute this has to cover the cost of the number rental, IVR software etc and payment of the staff who answer the calls. 20 staff on £6 an hour is £120 an hour that requires over 400 5 minute calls every hour just to cover the wages.
6p per minute? Dream on.
Even using a BT line, the cost of calling an 0871 number can be as much as 3p connection and 10p/minute (see
BT's Specialised Numbers Price List). Strangely, although there are, indeed, some 0871 nunbers which cost
only 6p/minute to call, very few of those used are outwith the 10p/minute category. No prizes for guessing why that is.
In any case, all the costs you mention used to be costed into the business plan and not covertly funded from the use of premium rate telephone numbers.
You appear to have accepted that making money from the phone calls as a way of paying the staff etc. is acceptable.
It isn't to me.