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Co-operative Legal Services (Read 23,072 times)
Barbara
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Co-operative Legal Services
Feb 2nd, 2007 at 12:10pm
 
Can anyone help please?   I am trying to find a geo number for the above (used by CIS for motor claims), I have tried Google & even the CIS switchboard in Manchester only has the 0845 number (I have informed their employee that it is NOT local rate & given him a little talk on the situation).

Details are:   The Co-operative Legal Services
                   2nd Floor Aztec House
                   Aztec West
                   Almondsbury
                   Bristol BS32 4TD
                    Telephone 0845 603 7036   Fax 01454 466 090

I need a geo number because CIS have messed up (surprise surprise) on cancelling a claim regarding a now scrapped car but have not passed on the info to the above so I keep getting further letters and I don't see why I, as the victim of the damage anyway, should pay out to rectify their mistakes.

Any help gratefully received.   I have also made a no of formal complaints about CIS's use of 0845 nos & will post the responses soon.
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Dave
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Re: Co-operative Legal Services
Reply #1 - Feb 2nd, 2007 at 2:59pm
 
At present I haven't found any numbers, but going by the fax, I would try 01454 466000.

It appears to be a new operation within the last year. See this story on Money News. The last paragraph is:
Quote:
The Co-operative Legal Services venture will be based in Bristol and is expected to create around 150 jobs over five years.


On the Co-operative Group website (www.co-op.co.uk), under "Our Businesses", it doesn't appear: See here.

...But it does appear on the Co-operative Group website www.co-operative.co.uk

Its website is: http://www.co-operative.co.uk/legalservices/

I don't understand this; there appears to be two Co-operative Group websites.  Undecided
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Barbara
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Re: Co-operative Legal Services
Reply #2 - Feb 2nd, 2007 at 3:53pm
 
Eureka!   Thanks Dave.   The 01454466000 took me to a switchboard in Bristol which put me through to Manchester but they told me the Bristol no is 01454 466004 which I have just tried & it does work, they admit they are having teething problem.   Perhaps you could add this to the database as a verified no for Co-operative Legal Services in Bristol for other people to use?   Thank you.
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Dave
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Re: Co-operative Legal Services
Reply #3 - Feb 2nd, 2007 at 4:41pm
 
Barbara wrote on Feb 2nd, 2007 at 3:53pm:
The 01454466000 took me to a switchboard in Bristol which put me through to Manchester but they told me the Bristol no is 01454 466004 which I have just tried & it does work ...

So is 466004 customer services then?

I will add it to the database with the number you quote 0845 603 7036 and 0845 090 1456, which is quoted on the one-page CLS website.
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Dave
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Re: Co-operative Legal Services
Reply #4 - Feb 2nd, 2007 at 4:47pm
 
Dave wrote on Feb 2nd, 2007 at 4:41pm:
I will add it to the database with the number you quote 0845 603 7036 and 0845 090 1456, which is quoted on the one-page CLS website.

I've added it with both 0845s. A search of 0845 0901456 in the database reveals one entry for The Co-Operative Group - Membership Helpline, alternative 0800 0686727, "Ask to be put through to the Membership Dept". Is this a general Co-Operative Membership number?  Undecided
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Barbara
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Re: Co-operative Legal Services
Reply #5 - Feb 5th, 2007 at 10:06am
 
Can't answer your last question.   I use CIS for motor policies (they used to allow any driver policies which was useful when all my children were in that category).   The number I tried on Friday & posted was for their Legal Services Dept in Bristol which is where you are sent for uninsured loss (eg if you have 3rd Party Fire & Theft cover & someone reverses into your parked car & doesn't leave details!)  It takes you to a menu so you would have to have already entered the claims process & been referred to them to need it, it is just that the number was not on their notepaper (only 0845 & fax), there is no email way of contacting either them (or CIS main office), & even the HQ switchboard in Manchester did not have a geo no, so I felt this was a result.   It came from a very frustrated person in their Manchester legal services who was obviously fed up with fielding calls for Bristol!
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Varndeanian
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Co-op - search for alternative to 08456037035
Reply #6 - Mar 6th, 2011 at 4:18pm
 
I recently transferred to the Co-operative Bank and have been disappointed to find that they use, virtually exclusively, 0845 numbers for all of their services. After a few exasperating days I was delighted to find most of the geographic numbers I need listed on this website. Very many thanks to all who have made this information available. However I am missing a number for their legal advice line (0845 603 7035). Please can anyone assist? Many thanks.
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sherbert
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Re: Co-op - search for alternative to 08456037035
Reply #7 - Mar 6th, 2011 at 4:36pm
 
Welcome to the forum. Smiley

Where does that number come from?

If you look here http://www.co-operative.coop/legalservices/

The number is

0845 602 1416

and if you go here

http://www.co-operative.coop/legalservices/contact-us/

and fill in the form, they will call you back.

Hope this helps

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« Last Edit: Mar 6th, 2011 at 4:36pm by sherbert »  
 
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bazzerfewi
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Re: Co-op - search for alternative to 08456037035
Reply #8 - Mar 6th, 2011 at 4:44pm
 
I have found a free phone number 0800 022 3510 this is an alternative number not listed on the database, please let us know how you get on
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sherbert
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Re: Co-op - search for alternative to 08456037035
Reply #9 - Mar 6th, 2011 at 4:55pm
 
In fact if you put the number  0845 602 1416 , which I quoted in reply #1, into the database you will find this number  01454 466518
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« Last Edit: Mar 6th, 2011 at 4:55pm by sherbert »  
 
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Dave
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Re: Co-operative Legal Services
Reply #10 - Mar 6th, 2011 at 5:22pm
 
Varndeanian wrote on Mar 6th, 2011 at 4:18pm:
I recently transferred to the Co-operative Bank and have been disappointed to find that they use, virtually exclusively, 0845 numbers for all of their services. After a few exasperating days I was delighted to find most of the geographic numbers I need listed on this website. Very many thanks to all who have made this information available. However I am missing a number for their legal advice line (0845 603 7035). Please can anyone assist? Many thanks.

Hello and welcome to SAYNOTO0870.COM.

I've found an existing thread for Co-operative Legal Services which says they are based near Bristol and the local STD code is 01454.

Also, note the similarity between the 0845 number in the first posting is the one after the one given to you. More than just a coincidence me thinks. It's probably the case that they give different 08 numbers to different customers (e.g. of different policy types), but that any alternative may well work for all.

More clues come from the database. The search engine works by finding text within entries. I used it backwards by entering the word
legal
into the Company Name box. It returned all entries which contain that word.

Within the results, I then searched for entries pertaining to the Co-operative. This can be done using the Find function in your browser (usually Ctrl+F).

Verified:

  • Co-operative Legal Services             0845 603 7034       01454 466000             Switchboard | Mon-Fri 8am-8pm, Sat 9am-5pm
  • Co-operative Legal Services             0845 600 5207       01454 466300             Wills department | Switchboard - 01454 466000 | Fax: 01454 466090

Unverified:

  • Co-operative Insurance (CIS Insurance)             0845 603 7034       01454 466907             Personal Legal Advice helpline for policy holders
  • Co-operative Legal Services             0845 602 1416       01454 466518             Probate team # Answers Co-operative Trust Co-operation !?

There are a number of phone numbers here and they would suggest that numbers in this office are 01454 466xxx. There is also an entry with the 0845 number immediately before the one requested today.

I tried the following and found that they are answered with recordings which say what they are and when they're open:
  • 0845 603 7034 Co-operative Legal Services Mon-Fri 8am-8pm Sat 9am-5pm [#cls1]
  • 0845 603 7035 Co-operative Legal Services Legal Advice Line provided by Lyons Davidson Solicitors
  • 0845 603 7036 Co-operative Legal Services Mon-Fri 9am-5pm
  • 0845 600 5207 Co-operative Legal Services Mon-Fri 8am-8pm Sat 9am-1pm [#cls2]
  • 0845 602 1416 Co-operative Legal Services Mon-Fri 8am-8pm Sat 9am-1pm [#cls2]

Geographic numbers (01454 466xxx):
  • 000 #cls1
  • 300 #cls2
  • 400 #cls2
  • 600 #cls2
  • 700 Co-operative Trust Co-operation Mon-Fri 9am-5pm

So the number 0845 603 7035 is answered by Lyons Davidson Solicitors.
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« Last Edit: Mar 6th, 2011 at 5:25pm by Dave »  
 
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Varndeanian
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Re: Co-operative Legal Services
Reply #11 - Mar 6th, 2011 at 5:46pm
 
Smiley Wow! Many thanks for the very speedy responses. Just for information the 0845 number I quoted comes from the booklet provided when you sign up for a Co-operative Privilege current account. Its a 'perk' of free basic legal advice. Anyway I now know that the number is answered by a firm of solicitors. These alternative numbers really have been valuable to me in recent weeks. as I have constantly been held in a queue at the Co-op (contrary to the stickers currently on the windows of their branches) or sent 'all round the houses'. Despite being with Talk Talk I have a hybrid/ex Tiscali account with them so I still pay for all non geographic calls. When I moan to my new bank I shall suggest they join the HALL OF FAME.
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bazzerfewi
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Re: Co-operative Legal Services
Reply #12 - Mar 6th, 2011 at 7:34pm
 
In addition to the infomration posted 0800 022 3510 is the number for the Privilige account wait for the menu and sellect the relvant option
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WWW bazzerfewi aom@blueyonder.co.uk  
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CJT-80
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Re: Co-operative Legal Services
Reply #13 - Jan 14th, 2014 at 1:58pm
 
Good Afternoon,

Whilst recently watching Sky I noticed an advert for Co-Operative Legal Services.  They advertised an 0333 number but... when checking out the website the 0844 number is still shown...

I intend to contact them (via e-mail if I can) but I just wondered if anyone was aware of them changing their numbers again?

Huh
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Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com
 
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