Hi and thanks for replying.After a million calls from me a Mac guy called from sky and because I had the same problem for so long(still have), the mac guy himself said next time I should ask to be transferred to ext 77867.Until this day I did not manage to be transferred.Some people say they can't, only the customer service can...then customer service transfers me to the useless technical support who are the ones who can't transfer you to the Mac people and want to give you back to the customer service!!!!
I am soooo angry!!! I also want to complain but is there someone else better than Ofcom? Also RE: forcing people to call 0870.
Your help is really appreciated, thanks
Lolly41