Can anyone help?  I've just discovered that my BT bill is charging me for hundreds of calls per qtr to 08709 040013.  Each call lasts exactly 9 secs and there are variable number of calls pretty well each day costing about 3p each.  Over a qtr this adds up to £6 or more.  Bt can't tell me who this number belongs to and if I DO dial it there are some strange elctonic noises certainly not a modem or fax but like that.
How do I find out who owns this number???????  Even thsi site doesn't find a match.
HELP NEEDED

YOU MAY HAVE CRACKED IT - DON'T LEAVE THE SKY BOX CONNECTED BUT RECENTLY HAD A BURGLAR ALARM MONITORING SYSTEM CONNECTED - THAT MUST BE IT.  I'LL CALL THEM TOMORROW TO SEE IF IT'S CORRECT- MANY THANKS

It's an alarm with MyGuard monitoring and it's the monitoring that causes the call and cost.  Apparently it polls back to a system test and is set for x times a day plsu every set and cancel.  I've found out you can change this to once a day or week or whatever and hence reduce call/cost.  Very much hidden cost as they use an 0870 number.

Thanks again for your thoughts

barrysha wrote on Feb 16^th, 2007 at 9:03pm:

If they won't reimburse you for the cost of calls, is it in the contract?

I can't give you legal advice, but if there is not mention of this then I would approach trading standards if the alarm company isn't forthcoming. If it mentions about the call back but neglects to mention the fact it's an 0870 number and/or its cost, then perhaps they have a case to answer.