Hi, this is my first post in this forum  Just had a run-in with Tesco Direct on matter of flowers for Mothering Sunday (tomorrow).  Story so far:  Thurs. I ordered, phoning the unavoidable 0845 etc., paying by Mastercard.  Today flowers arrived, several wilting, droopy, unacceptable.  Came on this website, established there is an 0800 no. for cust. services:  rang it, went thru usual automated obstacle-course, got message "for all other enquiries, press 5":  person answering said they can't deal with flower-complaints,  I must phone 0845 etc.  I objected, she was adamant (I understand this, 'cos Tesco Direct (for flowers) is a separate outfit): phoned 0845 etc., they agreed to a replacement bunch, but cannot deliver til Tues. (2 days after Mothering S.):  OK:  I asked for a refund of the cost of 0845 etc. call: "Sorry, no can do": "May I speak with yr manager?":  "No":  "May I speak with yr manager?":  she goes away, comes back: "manager says we cannot give a refund for yr call - it's only a local rate call"; "no it is not, it's costing me, and will soon cost Tesco Direct, 9p per minute": manager comes on the phone "we cannot give refund, it's only a local rate call": I explained saynoto0870, etc. and finally got her to agree to refund.  It's only £1, but it's the principle that matters.

I just called the general Tesco Stores freephone number 0800 505555 and said that I needed the geographical number for Tesco Groceries 0845 7225533. Told them that I can't dial 08 numbers that aren't freephone. Always works that one without further argument or discussion. 

The chap said he didn't have the geographical number for Tesco Groceries... but he CAN transfer me to them! = Free call. 

Thought I'd let you all know a way around it if they forget to deliver some groceries and you need a refund.